Helpware is a global technology-driven company providing Customer Experience and Operational Support services across multiple regions.
Our Technology Team is growing, and we are looking for an IT Business Analyst (AI & Automation) to help bridge the gap between business stakeholders, AI/data teams, and software engineers. This role focuses on identifying high-impact AI opportunities, translating business needs into technical requirements, and leveraging Generative AI tools to accelerate delivery and improve operational efficiency.
Responsibilities:- Identify and analyze business processes, inefficiencies, and automation opportunities that can be optimized using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs)
- Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives
- Create and maintain technical and functional documentation using AI-assisted frameworks and tools
- Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices
- Participate in backlog refinements, sprint planning sessions, and cross-functional workshops
- Translate business goals into clear technical requirements and measurable success metrics
- Use Generative AI and copilot tools to accelerate the creation of BRDs, workflows, technical summaries, and internal knowledge bases
- Validate AI-generated outputs, ensuring accuracy, consistency, and business relevance
- Act as the communication bridge between business teams, developers, data scientists, compliance/legal stakeholders, and leadership
- Support change management initiatives, user onboarding, training documentation, and AI adoption across teams
- Strong proficiency in English (minimum B2 required)
- 5+ years of experience as an IT Business Analyst within software development environments
- Solid understanding of AI/ML concepts including supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM-based workflows (required)
- 1–2+ years of hands-on experience supporting AI, Data Science, Analytics, or Automation projects
- Strong experience working with Agile/Scrum methodologies, SDLC processes, Jira, Confluence, and process modeling tools such as Miro or Visio
- Experience writing business requirements, user stories, acceptance criteria, and technical documentation
- Strong analytical thinking and problem-framing skills with focus on business outcomes
- Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences
- Ability to critically evaluate AI-generated content and identify inconsistencies or hallucinations
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field
Recruitment Process
- AI Interview
- Team Interview
- Final Interview
- Fully remote work
- Competitive compensation
- Corporate learning and development opportunities
- Work in a highly professional, experienced international team
We sincerely thank all applicants for their interest. However, only shortlisted candidates will be contacted for interviews.
Skills Required
- Strong proficiency in English at minimum B2 level
- 5 or more years of experience as an IT Business Analyst in software development environments
- Understanding of supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM-based workflows
- 1 to 2 or more years of hands-on experience supporting AI, Data Science, Analytics, or Automation projects
- Experience with Agile and Scrum methodologies and SDLC processes
- Experience with Jira, Confluence, and process modeling tools such as Miro or Visio
- Experience writing business requirements, user stories, acceptance criteria, and technical documentation
- Strong analytical thinking and problem-framing skills focused on business outcomes
- Excellent stakeholder management and communication skills, including explaining technical concepts to non-technical audiences
- Ability to critically evaluate AI-generated content and identify inconsistencies or hallucinations
- Bachelor's degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
