Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.
With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.
We are looking a Senior BSS Solution Architect, with experience in the full life-cycle Delivery for Telco solutions. This position will assume involvement into solution delivery activities as well as Pre-Sales. The role will help support the Sales team on new or existing customers in all phases in the sales process and will act as OSS/BSS SME (Subject Matter Expert) representing Netcracker in front of our customers.
Role & Responsibilities- Assist in all phases of the sales and delivery process of BSS Solutions
- Prepare technical part of response to RFPs and RFIs
- Work with multiple Account Executives to support opportunity qualification process
- Direct presentations to prospective customers and partners using knowledge of industry trends and standards and common industry challenges, coupled with NetCracker solution knowledge
- Develop product demonstrations, including specification, testing, and delivery
- Drive the process of delivering high-quality product and architecture presentations and demonstrations
- Demonstrate advanced product concepts
- Assist account teams in ensuring customer satisfaction
- Represent NetCracker as a general industry Subject Matter Expert
- Experience delivering solutions to a Telco Provider
- 10 + years working at a Telco or Systems Integrator vendor with strong technical /architectural knowledge on BSS solutions.
- Demonstrated knowledge of major industry standards: eTOM, SID, TAM, ITIL, OSS/j, MTOSI, etc
- Demonstrated knowledge of Communications Service Provider business in Retail and B2B domains, wireless and wireline services
- Demonstrated knowledge in all major BSS functional areas: Channels, Customer Care, CPQ, Product Catalog, Fulfillment, Billing, OCS
- Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
- Ability to work as part of a team to solve complex technical problems and work with accounts in complex environments
- Business-like presence and ability to interact professionally with customers at all organization levels
- Well-developed knowledge and understanding of the global telecommunications marketplace
- Nice to have: demonstrated knowledge of one or more major local, access, or backbone network communications technologies, including TDM/PDH, SONET/SDH, PSTN/Voice, Dialup/DSL/Dedicated IP, Backbone IP, MPLS, IP VPN, FR/ATM, DWDM, etc.
- Nice to have: IT and/or software development experience in one or more of the following areas: Cloud solutions, DevOps, customer-facing applications, large-scale, mission-critical applications, network management systems, general large-scale system architecture, large-scale databases
- Fluent in English and available to work from our Brazil office in hybrid mode
- Bachelor’s Degree in Computer Science, Engineering or related field
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What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
