incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The TeamWe're looking for a Brand Designer to join us on a fixed-term basis, covering maternity leave for just over a year.
This isn't a holding-pattern role. Our brand design function was built from scratch over the last two years and the foundations are strong - a visual identity, an events design system, SEV0, a rolling drumbeat of launches and campaigns. You'll take that and run it, across our website, social, events, launches and our flagship conference. Where you see something that should be better, you'll be trusted to make it better.
You'll sit day-to-day in Marketing and be part of the wider Design team, alongside experienced Product Designers who'll be on hand to partner on web-native work.
What you’ll be doingOwn brand design across all touchpoints - website, social, ads, guides, reports, events and swag - keeping quality and consistency high through a busy launch and campaign calendar.
Design and roll out launch creative for product launches, including launch video animation and campaign assets, partnering with Product Designers on product-screen work.
Lead the design for our events programme, including our flagship conference SEV0 - booths, banners, printed collateral, swag and the event design system.
Be an advocate for consistency and craft as we scale and grow the incident.io brand.
Partner with the marketing team on both tactical and long-term projects, while bringing your own perspective on how we should develop our brand.
Collaborate with the wider design team as we know an amazing product is the foundation for a great brand, and compelling design can be the foundation for both.
A portfolio showcasing exceptional brand and marketing design work, with proven experience creating high-impact, exciting websites, LinkedIn campaigns, guides, and presentations, while maintaining meticulous attention to detail.
Strong proficiency in digital design using Figma, with experience in print using Adobe products. We want everything we put out in the world - from compelling swag, to tight one-pagers event materials - to be well crafted and as good as it can be.
Experience working closely with frontend engineers to translate your designs into reality, sweating the details and getting hands on to tweak the HTML/CSS where required
A highly collaborative mindset demonstrated through proactive sharing of work-in-progress designs, and thoughtful incorporation of feedback.
An organised, pragmatic streak since startups can (occasionally!) be chaotic. You’re able to figure things out when faced with ambiguity.
Comfort picking up an established brand and extending it with judgement, rather than needing to rebuild from first principles. This is the main difference from the original Brand Designer brief.
Bonus points
You have experience with motion design / animation
You have experience designing booths and installations for conferences and events
You've covered a role on an FTC or contract basis before and know how to get productive fast
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
Skills Required
- Portfolio demonstrating exceptional brand and marketing design work
- Experience creating websites, LinkedIn campaigns, guides, and presentations
- Strong proficiency with Figma for digital design
- Experience using Adobe products for print design
- Experience working closely with frontend engineers
- Ability to adjust HTML and CSS when required
- Highly collaborative approach and ability to incorporate feedback
- Organized and pragmatic approach to ambiguity
- Ability to extend an established brand without rebuilding it from first principles
- Motion design or animation experience
- Experience designing conference booths and installations
- Previous fixed-term or contract experience
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
Gallery
.png){kind=logo}
