Key Responsibilities
- Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
- Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
- Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
- Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
- Collaborate cross-functionally with product, technical, and analytics teams.
- Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
Requirements
- 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
- Solid experience with Camunda 7/8 in production environments.
- Expert knowledge of BPMN 2.0, DMN, and FEEL.
- Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
- Understanding and interest in modern AI/LLM solutions (for business process integration).
- Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
- Communication skills and willingness to collaborate and share expertise.
Nice-to-have
- Automation experience in customer support or operational business teams.
- Experience specifying API and integration requirements.
- SQL skills for data validation and process behavior analysis.
- Experience with prompt engineering and no-code/low-code AI platforms.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN and DMN processes
- Solid production experience with Camunda 7 or Camunda 8
- Expert knowledge of BPMN 2.0, DMN, and FEEL
- Experience integrating systems through REST APIs, JSON, and Kafka message brokers
- Understanding of and interest in modern AI and LLM solutions for business process integration
- Ability to independently gather and clarify technical requirements with business and technical stakeholders
- Strong communication and collaboration skills, including willingness to share expertise
- Automation experience in customer support or operational business teams
- Experience specifying API and integration requirements
- SQL skills for data validation and process behavior analysis
- Experience with prompt engineering and no-code or low-code AI platforms
Emerging Travel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerging Travel Group and has not been reviewed or approved by Emerging Travel Group.
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Wellbeing & Lifestyle Benefits — Remote-first arrangements and flexible schedules are highlighted across brands, and corporate prices on hotels and other travel services provide an industry-specific perk. Learning supports such as a corporate English school and partial reimbursement for courses and conferences complement the lifestyle-oriented package.
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Leave & Time Off Breadth — An extra paid “MyTime Day Off” once per quarter is described to support work–life balance. Generous PTO, paid sick days, and paid holidays are also referenced on third‑party listings.
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Healthcare Strength — In the U.S., health insurance with HSA options is described as available for some employees.
Emerging Travel Group Insights
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
