Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Saab Australia (Saab) and Philips Australia have signed a contract for the delivery of innovative healthcare solutions as part of Australia’s deployable health capability (DHC) program. This Joint Programme is an Australian Government Department of Defence, multi-phase project which involves the identification and development of Healthcare capabilities required to prevent, treat, manage and evacuate casualties during joint military operations, in the defence of Australia and its interests. It is also intended that this capability will be used by the ADF to support disaster relief & humanitarian activities.
Your role:
This is an exciting new opportunity to join the Philips teams as the Field Service Engineer on this programme. You will be required to perform maintenance activities (Preventative & Corrective), conduct inspections of technical and non-technical in nature and also provide engineering support to our customer. Equipment involved will included Patient Monitoring, Defibrillators, Ventilators, Anesthesia systems, Electrosurgery systems, etc.
Key responsibilities include:
The On Site Bio Med / Field Service Engineer is the ambassador of Philips within the project ensuring that all customers are satisfied while meeting or exceeding our on site activities.
Executes technical service to the requests, problems, or planned service activities.
Accurately documents service records inclusive of diagnostics, resolution & test procedures and case status using the service management system.
Actively Involved in Customer escalations, Complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, managing associated action plans to completion.
Will be technically competent as a Bio Med engineer to be able to manage all support aspects of the contract for all products offered under Philips workshare in JP2060.
Able to perform maintenance activities, Level One repairs and Problem Solving irrespective of vendor
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
The successful candidate will be responsible for undertaking all required maintenance and support activities for equipment from various manufacturers, including:
Corrective Maintenance
Preventative Maintenance
Functionality test
ES testing (electrical safety testing)
Additional inspections which (technical or non-technical in nature)
Engineering Support.
You will deliver service and be based at the JP2060 Support Centre at Bundamba, QLD but there will be regular travel requirements to various Defense establishments within Australia as below:
Queensland - Brisbane (Enoggera), Ipswich (Amberley) Townsville
Northern Territory - Darwin
South Australia - Adelaide
New South Wales – Sydney, Newcastle, Regional NSW
Victoria – Regional, Albury
Tasmania
You’re the right fit if:
A degree-level education or equivalent experience in Biomedical engineering, Electrical Engineering or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Minimum 2 years experience in customer-facing service engineering background within the medical equipment industry would be ideal.
Strong IT skills, and the ability to work in a fast-paced environment.
You are amenable to frequent travel as per business needs
To be successful, you will be required to hold a full AU driver's license.
Police checks and Military clearance check will also be required.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
Skills Required
- Degree, diploma, or equivalent qualification in Biomedical Engineering, Electronics Engineering, or a related discipline
- At least 3 years of experience supporting medical equipment in healthcare, Defence, or field service environments
- Experience leading or supervising technical teams
- Technical knowledge of diagnostic, monitoring, life-support, and deployable medical equipment
- Strong fault-finding and troubleshooting capabilities
- Planning, organisational, and stakeholder management skills
- Strong written and verbal communication skills
- Ability to obtain and maintain Australian Defence security clearance requirements
- Current Australian driver licence
- Experience working within ISO 13485, quality, or regulated service environments
- Project coordination or operational leadership experience
- Knowledge of supply chain, logistics, and asset management processes
- Previous experience supporting Defence contracts or Defence health capability
- Experience working with SAAB, Defence, or deployable health systems
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
