The Role
The Senior Billing Specialist will manage billing processes, ensure accuracy, collaborate with teams, enhance automation using Salesforce and NetSuite, and resolve discrepancies.
Summary Generated by Built In
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
The Role
We’re seeking a Senior Billing Specialist to join our Finance team. This is a high-impact role responsible for leading our billing operations, ensuring accuracy, and optimizing processes as we scale. You’ll work cross-functionally with Sales, Customer Success, and Engineering, playing a key part in delivering a world-class customer billing experience.
Key Responsibilities
- Manage end-to-end billing processes including invoicing, adjustments, credits, and reporting
- Ensure accuracy and compliance of all billing transactions across systems
- Work closely with Revenue Operations and Sales teams to ensure correct billing terms and customer data
- Reconcile and troubleshoot billing discrepancies in a timely and customer-focused manner
- Own and enhance billing automation processes using Salesforce, NetSuite, and Excel
- Partner with internal stakeholders to support audits, reporting, and data analysis
- Identify opportunities to streamline workflows and improve billing performance metrics
- Advanced Problem Solving & Escalation Management - Serve as the subject matter expert and primary escalation point for all complex billing inquiries and disputes, working to resolve root causes and implement preventative measures.
- Commercial Collaboration - Partner with commercial teams (Sales, Legal, Solutions) to accurately translate complex deal terms and pricing models into billable configurations.
What You'll Have
- A passion for clean processes, financial accuracy, and continuous improvement.
- 3–5+ years in a billing or accounts receivable role, ideally in SaaS or high-growth tech
- Strong hands-on experience with Salesforce, NetSuite, and Microsoft Excel
- Deep understanding of billing models (subscription, usage-based, etc.)
- Excellent analytical and problem-solving skills
- Detail-oriented, organized, and comfortable managing competing priorities
- Strong communication and collaboration skills across time zones and departments
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify
Top Skills
Excel
NetSuite
Salesforce
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The Company
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
