Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
The ideal candidate will be a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Sr. Billing Specialist will be responsible for all billing functions and data analysis and will report directly to the Invoicing Lead.
What you’ll do as a Senior Billing Specialist
- Manage customer accounts, send invoices, and update accounts to reflect changes.
- Perform billing data analysis to ensure proper billing of customers based on SaaS usage.
- Document and maintain billing processes, policies, and procedures.
- Maintain new and existing customer contracts and related record keeping.
- Cross departmental collaboration to support customers.
- Assist junior-level team members.
- Escalate customer issues to the Billing Lead.
- Handle billing complaints and discrepancies, issue credit memos when necessary.
What we’re looking for
- Bachelor’s degree preferred.
- 3-6 years of experience in billing or financial analysis experience is required.
- Knowledge of billing responsibilities, billing systems, data analysis, and process improvement.
- Expert level in Excel.
- Experience working for a SaaS company is preferred.
- Ability to deal with customers directly.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills in a fast-paced environment.
- Willingness to work hard, take direction, and anticipate problems and their solutions without explicit guidance.
- A creative mind with an ability to suggest improvements.
- Previous experience with Maxio(SaaSOptics) billing software is a plus
- NetSuite experience is preferred
- Experience working with a distributed/remote team
- Great mission-driven team members from diverse backgrounds with a strong company culture.
- Competitive pay.
- Flexible PTO.
- Paid company holidays.
- Yearly team off-sites.
- Medical, dental, and vision benefits (FSA, HSA & HRA options).
- Basic & Voluntary Life Insurance.
- 401k employer match.
- Wellness benefits.
- Commuter benefits.
- Work in an open environment on solutions that are reshaping the way businesses operate.
- Fun team events.
- Ability to have a big impact.
- 10 weeks of paid parental leave.
- Fitness reimbursement.
- Learning & development funds.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
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What We Do
The world’s top restaurant brands use Crunchtime to achieve ops excellence, in every location. It’s how operators manage food and labor costs, food safety, brand standards, and the overall customer experience across every location. By enabling leaders and teams to confidently manage inventory, suppliers, staff scheduling, task and audit management, and employee learning and development, the Crunchtime Operations Management Platform is how our customers successfully grow their operations. Our software is used in over 750 brands across 150,000 locations in 100+ countries, including Chipotle, Jersey Mike’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's.
Why Work With Us
Our core values define who we are and what sets us apart; they guide how we communicate, act, and work together: - Connect: It's the people that make the journey special - Extend a hand: Be there for customers and one another - Make an impact: Spend your time where it'll matter most - Succeed together: We accomplish more as a team
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