The Billing Specialist is responsible for supporting the end‑to‑end billing process for senior living communities. This includes reviewing and entering billing data, ensuring timely and accurate payments, and maintaining compliance with company policies and regulatory requirements. The role requires strong attention to detail, the ability to adapt to varying processes across communities, and a commitment to accuracy, efficiency, and excellent service.
Experience is Everything.
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.
What You’ll Do:
- Review accounts receivable aging, support collection of aged accounts and escalate past‑due balances as needed.
- Maintain accurate billing records, process refunds, and ensure timely posting of deposits.
- Audit move‑ins or new account setups for complete documentation, accurate charges, and proper updates as required by company policies.
- Support and train staff on billing processes and systems; serve as the primary point of contact for billing questions.
- Provide temporary coverage for billing or census tasks when needed.
- Manage ACH or automated payment setups, resident portals and monthly processing.
- Prepare audit materials, annual communication updates, and required system or rate changes.
- Review pending charges or variances and collaborate with team members to resolve discrepancies.
- Respond to inquiries regarding billing or payment activity and research issues to resolution.
- Assist team members with workload balancing and contribute to projects and special assignments.
- Perform other duties and responsibilities as assigned.
What We’re Looking For:
- High school diploma or equivalent required. AA/BA degree preferred.
- 2+ years of billing or related accounting experience.
- Experience supporting multiple locations or entities preferred.
- Familiarity with basic accounting principles and practices.
- Strong attention to detail and accuracy.
- Ability to learn and adapt to different processes and tools.
- Proficiency in Microsoft Office Suite, especially Excel.
- Excellent organizational and time management skills.
- Strong communication and problem-solving abilities.
- Understanding of internal controls and compliance requirements.
Why Join Us?
- Industry Leader.
- Inclusive & collaborative culture.
- Top Workplace USA.
- Top Workplace Iowa.
- Charity and community involvement.
- Outstanding advancement opportunities.
- Ongoing career development.
Benefits
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.
Our Commitment
LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com
Additional Information
Travel frequency: 0-10%
Estimated Salary: $39,000 - $49,000
The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.
LCS IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- High school diploma
- 2-4 years of experience
- Familiarity with senior living industry
- Proficient in data entry
- High degree of accuracy and attention to detail
- Ability to interact with a wide range of people including field personnel and all levels of LCS personnel
- Analytical and problem-solving skills necessary to solve basic accounting problems
- Working knowledge of accounts payable systems
- Proficient with Microsoft products (Excel, Word, etc.)
- Solid understanding of customer service principles
- Strong oral and written communication skills
- Ability to handle multiple responsibilities, prioritize work, and meet due dates
- Strong time management and organizational skills with willingness to work additional hours as needed
- Post-offer background check including references
Vi Living Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vi Living and has not been reviewed or approved by Vi Living.
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Healthcare Strength — Medical, dental, and vision coverage is complemented by optional protections such as life, disability, accident/critical illness, and hospital indemnity, plus access to mental‑health resources. Coverage typically begins the first day of the month after hire, reinforcing strong baseline healthcare support.
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Leave & Time Off Breadth — PTO, paid holidays, sick time where applicable, bereavement, jury duty, parental bonding, and caregiving leave create a broad time‑off portfolio. Some locations add paid volunteer time and anniversary holidays, extending flexibility for time away.
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Retirement Support — A 401(k) with company match anchors retirement readiness, supported by tools like FSAs and commuter benefits that aid overall financial planning. Access to a credit union and early wage access provide additional day‑to‑day financial support within the total rewards mix.
Vi Living Insights
What We Do
Vi is dedicated to providing quality environments, services, and programs to enrich the lives of older adults. Our goal is for our residents to continually experience the finest in senior living. Throughout Vi’s history, we have maintained our commitment to not only help seniors live independent lives on their terms, but also provide a nurturing environment for our employees to build fulfilling careers of service and care. Today, we support more than 2,900 employees in our corporate and community offices who are deeply committed to the care of our residents. The future success of Vi depends on maintaining a standard of excellence in all phases of resident services and relations.
Why Work With Us
At Vi, we go beyond words; respect, equity, diversity, and inclusion are the foundations of our culture. We're devoted to fostering an environment where every employee feels a genuine sense of belonging, appreciation, and empowerment.
