Role Overview
The Senior Billing Manager is responsible for leading and transforming enterprise-wide billing operations across multiple lines of business, including Depot, Tank Wash, Transportation, and Maintenance, supporting approximately 196 locations.
This role operates at both a strategic and operational level, ensuring alignment of billing systems, processes, and financial controls across a complex, multi-entity environment. The position plays a critical role in revenue integrity, process standardization, and scalability, while partnering cross-functionally with Finance, Pricing, Sales, Operations, Accounts Receivable, and IT.
This role retains full ownership of core billing operations while driving enterprise leadership, transformation, and organizational design.
Location: This is a hybrid position based out of our Tampa, FL corporate headquarters.
Pay Range: $100,000 - $120,000, plus annual performance bonus
Core Operational Leadership
- Oversee month-end billing close across all locations, ensuring accuracy and timeliness
- Manage revenue accrual processes, including sub-ledger reconciliation and supporting documentation
- Review and audit invoices, work orders, and billing outputs to ensure accuracy and compliance
- Serve as escalation point for billing-related issues, ensuring timely resolution and customer satisfaction
- Lead weekly team meetings to monitor progress, identify risks, and resolve issues
- Oversee billing training for new hires, acquisitions, and ongoing staff development
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across all locations
Enterprise Billing Oversight
- Provide oversight of end-to-end billing operations across all lines of business
- Ensure consistency, scalability, and alignment of billing processes across systems and locations
- Establish standards and controls to support accurate and timely billing execution
Strategic Leadership & Organizational Design
- Drive the strategic direction of the billing function to support company growth and operational scalability
- Evaluate and recommend organizational structure enhancements to align with business complexity and volume
- Lead and develop a multi-level team, establishing clear accountability, performance expectations, and career development
Revenue Integrity & Risk Management
- Ensure revenue accuracy and completeness through strong billing controls and validation processes
- Identify and mitigate risks related to pricing discrepancies, system gaps, and operational inefficiencies
- Partner with internal teams to address root causes of billing errors and prevent recurrence
KPI Ownership & Executive Reporting
- Own and develop key performance indicators (KPIs), including Billing Lag and Billing Accuracy
- Analyze performance trends and drivers, providing actionable insights and recommendations
- Present results, root cause analysis, and improvement plans to executive leadership, including CFO and Corporate Controller
Cross-Functional Leadership
- Partner with Pricing, Sales, Operations, Accounts Receivable, Finance, and IT to ensure alignment between upstream processes and billing execution
- Drive accountability across functions to reduce billing issues originating outside of billing
- Support enterprise initiatives related to pricing implementation, customer onboarding, and operational changes
Systems Optimization & Process Transformation
- Lead system alignment and optimization across multiple billing platforms
- Drive automation and reduce reliance on manual workarounds
- Standardize processes across locations to improve efficiency and data integrity
- Support system enhancements and integrations to enable scalable operations
Minimum Qualifications
- Proven ability to lead and scale billing or revenue operations in a complex, multi-entity environment
- Strong background in process improvement, system optimization, and operational transformation
- Demonstrated experience working cross-functionally with Finance, Sales, Operations, and IT
- Experience developing and presenting KPIs and operational insights to executive leadership
- Strong leadership skills with the ability to manage and develop multi-level teams
- Excellent analytical, problem-solving, and communication skills
- Experience in Trinium, Depot Software, Entendo, or Great Plains, a plus
- Bachelor’s degree in Accounting, Finance, Business Management, or related field preferred
- Ability to manage multiple priorities in a fast-paced, evolving environment
DCI BENEFITS:
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Optional Health savings account & Flexible spending account
- Life insurance
- Parental leave
- Tuition reimbursement
Skills Required
- Proven ability to lead and scale billing or revenue operations in a complex, multi-entity environment.
- Strong background in process improvement, system optimization, and operational transformation.
- Demonstrated experience working cross-functionally with Finance, Sales, Operations, and IT.
- Experience developing and presenting KPIs and operational insights to executive leadership.
- Strong leadership skills with the ability to manage and develop multi-level teams.
- Excellent analytical, problem-solving, and communication skills.
- Experience with Trinium, Depot Software, Entendo, or Great Plains.
- Bachelor's degree in Accounting, Finance, Business Management, or related field.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
What We Do
DCI, Inc. is a world-leading manufacturer specializing in the design and production of custom-engineered stainless steel storage and processing vessels, agitators, and integrated systems. Serving various regulated industries nationwide, the employee-owned company leverages precision manufacturing and advanced technology to deliver high-quality engineered stainless steel solutions that ensure the operational integrity and quality of its clients' products.
