Senior Billing Associate (1951)

Senior Billing Associate – Full Load

Location: Ann Arbor, MI – Onsite corporate office environment
Employment Type:  Full-Time 40 hrs.
Hours: Weekday Business Hours, 8 a.m. - 5 p.m. Monday - Friday
Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching
Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance
Department: Billing

Job Summary:
Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations.  

Avfuel is seeking a Senior Billing Associate. 

Duties/Responsibilities: 

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements 
• Independently and timely communicate with customers and Sales team to effectively assist and resolve issues 
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience 
• Proactively communicate issues and concerns with manager and sales staff 
• Perform root cause analysis on recurring billing errors and implement corrective actions
• Develop, maintain, and update process documentation to ensure procedures remain accurate and current
• Train and support new team members on departmental processes, systems, and responsibilities
• Other special projects and duties as assigned 

Required Skills/Abilities:  

• Strong verbal and written communication skills 
• Self-starter with a high level of accountability, ownership, and follow-through 
• Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently 
• Ability to manage multiple priorities, meet deadlines, and adapt to changing
• Positive attitude and willingness to work collaboratively as part of a team 
• Strong customer service skills 
• Proficiency in Microsoft Office, particularly Outlook and Excel 
• Experience with billing and payment systems preferred 
• Experience with Oracle ERP preferred

Education and Experience: 

• Associate degree or an equivalent combination of relevant education and experience.
• 3+ years of progressive billing, accounting, accounts receivable, or related experience
• Proven success resolving customer disputes and complex billing exceptions
• Background in high-volume transaction processing environments
• 3+ years customer service experience

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer 
• Must be able to lift 15 pounds at times   

EEO/ADA