Senior Billing Analyst

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

As a Senior Billing Analyst, you’ll play a critical role in ensuring accurate, timely, and compliant billing across multiple regions and revenue streams. You’ll own complex and non-standard billing scenarios, serve as a primary escalation point, and lead improvements to billing processes, controls, and portal governance.

You’ll partner closely with Revenue, CSM, COA, AR, and other cross-functional teams to resolve issues, implement scalable solutions, and maintain audit-ready operations. You’ll also provide ongoing coaching and day-to-day guidance to Billing Analysts, reviewing complex work, sharing best practices, and supporting the ramp of new team members.

If you thrive in complex environments, enjoy leading through influence, and take pride in building strong processes not just executing them we’d love to have you on the team.

You will:
 

Billing Ownership and Escalation

• Ensure timely and accurate customer invoicing across all billing types (Subscription, Professional Services, Revenue Share, Manual, etc.).

• Serve as the primary escalation point for complex or non-standard billing issues, partnering with Revenue, CSMs, COA, and AR to determine the appropriate approach and communicate clear recommendations to stakeholders.

• Validate billing data and calculations against contract terms, pricing models, and internal controls to ensure accuracy and compliance.

• Research, resolve, and clearly communicate billing discrepancies, disputes, and exceptions, escalating risks proactively when needed.

• Respond to billing inquiries from customers and internal teams (via email, Salesforce, or ticketing systems) accurately and within SLAs.

• Maintain up-to-date customer billing information, including PO numbers, billing contacts, and address changes.

• Provide oversight and subject-matter expertise for customer billing portals (e.g., Coupa, Ariba), including recommending submission standards, supporting complex or high-risk submissions, and partnering with Billing Analysts to resolve rejections or exceptions.

• Guide and support Billing Analysts on portal requirements and best practices, while Analysts execute standard invoice submissions.

• Collaborate with Collections and Cash Application teams to ensure invoices are delivered, applied, and paid or resolved in a timely manner.

• Participate in month-end billing close, reconciliations, and billing-related reporting.

• Ensure all billing activities comply with SOX controls, documentation standards, and audit readiness requirements.
   

General Responsibilities

• Adhere to company policies and exercise sound judgment when evaluating exceptions, escalating risks or non-standard requests to leadership as appropriate.

• Consistently meet or exceed SLAs, month-end close timelines, and quality expectations.

• Participate in cross-functional meetings with internal stakeholders and leadership, providing context, analysis, and recommendations as needed.

• Perform, review, and document required SOX and internal control procedures.

• Own the delivery of recurring and ad hoc reporting, analysis, and research.

• Maintain and safeguard data integrity between Workday, Salesforce, and other integrated systems.

• Drive continuous improvement by documenting, standardizing, and enhancing billing procedures and controls.

• Support testing (UAT), feedback, and rollout of new billing workflows, metrics, automation, and system enhancements.

About you: 

• Proven track record of owning complex billing processes or domains with minimal oversight.

• Recognized as a subject-matter expert for complex or exception billing scenarios and audit-sensitive workflows.

• Demonstrated ability to lead cross-functional initiatives (e.g., new billing models, system changes, or large customer transitions) from requirements through rollout.

• Strong customer service orientation and communication skills; able to collaborate effectively across multiple teams and time zones. 

• Organized, proactive, and detail-oriented with the ability to manage competing priorities in a fast-paced environment.

• Demonstrated analytical and problem-solving skills with a continuous improvement mindset.

• Advanced Excel or Google Sheets proficiency (VLOOKUP, pivot tables, filters, conditional formatting).

• Experience with Workday Financials and Salesforce preferred.

• Familiarity with customer financial portals (e.g., Coupa, Ariba) is a plus.

• Minimum 3–5+ years of billing experience, preferably within a subscription or SaaS environment. 

• Bachelor’s degree in Accounting, Finance, or related field preferred.

Preferred Skills:

• Deep understanding of subscription billing, revenue share models, and end-to-end customer invoicing workflows.

• Ability to interpret and apply contract terms, POs, and billing schedules accurately.

• Proven ability to research and resolve complex billing discrepancies through root-cause analysis.

• Experience collaborating cross-functionally with Finance, Revenue, AR, Systems, and Customer teams.

• Strong written and verbal communication skills, including clear documentation and customer correspondence.

• Demonstrated initiative in process improvement, automation, or documentation standardization.

• Proven reliability in meeting SLAs and month-end deadlines while maintaining accuracy and compliance.

The approximate annual base compensation range is $86,500 to $128,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

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