Senior Billing Analyst, Revenue Operations
Hi there! We’re PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Description
PAR Technology has an exciting opportunity! The Sr. Billing Analyst plays a crucial role in supporting intelligent, financially sound decision making for our Revenue-generating functions. Reporting to the Manager, Billing, this person will have demonstrated strong accounting, analytical, project management skills, and the ability to think strategically. This person will be a quick thinker and doer. This role is a pivotal role for PAR to help our business move forward in a big way. This person will support strategic projects of varying nature to enable revenue recognition efficiencies. This person must be an initiative-taker willing to do analytics themselves.
Position Location
Remote
Pay Band
The hourly rate range for this position is $24.03 USD (US)- $26.44 commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
What You will Do and Be Responsible For
- Maintain the billing process as a part of a team to maintain accurate and timely recognition of revenue.
- Be a versatile team player that can perform various tasks ranging from routine close procedures to complicated ad-hoc projects.
- Liaise with commercial product teams and FP&A to promote results-driven decision making.
- Create new customer accounts.
- Reconcile difficult customer accounts, while resolving any related customer concerns.
- Engage customers professionally via video or phone to resolve inquiries.
- Maintain and update Customer contact information, including electronic contact to ensure automation of correspondence .
- Support the Billing Manager with development and maintenance of KPIs.
- Analyze systems and data for areas of opportunities and make recommendations for improvements.
- Leverage excel for various reconciliations and analytics.
- Support billing reporting deliverables with accuracy and timeliness.
- Support various process and system data movements.
- Facilitate approvals and process credits where appropriate.
- Negotiate complex customer disputes to resolution and document root cause.
- Provide advanced subject matter expertise as it relates to billing matters.
- Be willing to work occasional overtime as needed to support PARs strategic initiatives.
Core Qualifications
- Experience in billing or a similar financial analyst role.
- Experience with billing software and enterprise resource planning (ERP) systems.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Proven ability to identify and resolve billing discrepancies.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and manage multiple tasks effectively.
- Solid proficiency in Microsoft Excel, pivot tables, V-lookups, intermediate mastery
- Ability to work with minimum supervision, prioritize tasks and manage simultaneous assignments under tight deadlines and in a fast-paced environment
#LI
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.