About the Role
Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea’s network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and collaboration. You will work closely with Operations, Technology and Product Management to create strong partner governance structures, drive performance and monitor health of the relationships.
As Partner Success Manager, you'll get to:
- Growing the business through relationship building and strong partner communications keeping us informed of each other’s business.
- Create co-marketing opportunities, coordinate execution and review effectiveness.
- Working with partners to improve transfer success rates by analyzing partner data to identify initiatives that reduce issues or declines.
- Driving the accountability of partners with contract extensions, SLAs, due diligence, and quarterly business reviews.
- Improving system reliability and incident response with strong escalation paths.
- Closing the loop by managing correspondence and tracking follow-ups.
- Coordinating with colleagues for smooth market launches and lower customer acquisition costs through co-marketing.
- Approving partner invoices for accuracy.
The ideal candidate will have:
- 3-5 years of experience working directly with partners, vendors or in a customer success role.
- Demonstrated ability to build and maintain relationships with partners to drive performance improvements and expand capabilities.
- Excellent written and verbal communication skills, including the ability to influence others and to drive accountability around goals, success criteria, and timelines.
- Project management skills, with an ability to coordinate execution and governance across multiple partners and priorities.
- Bias for action, with proven ability to improve processes.
- Solid analytical, slide creation and reporting abilities. Proficiency in spreadsheets (e.g. Excel, Sheets) and slide creation tools (e.g. PowerPoint) is required with data visualization (e.g. Looker, Tableau, Microsoft Power BI etc.) as a bonus
- Bachelor's degree in an analytic or business field; MBA an advantage, but not required
- Experience in Fintech, payments or money transfer services encouraged
Bonus if you have:
- Experience creating service level agreements and holding partners accountable.
- Experience coordinating co-marketing plans.
- Experience reviewing partner addendums and contracts
- Spanish language proficiency
#LI-Hybrid #BI-Hybrid
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
What the Team is Saying
What We Do
Enova International is a leading financial technology company providing online financial services through its machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 11.1 million customers with over $58 billion in loans and financing with market leading products that provide a path for them to improve their financial health.
Why Work With Us
Our values encourage ownership and accountability, and we believe the best answer wins, regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is, "Work someplace awesome." Ready to join us?
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Enova Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.
