Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Motive is looking for a Senior Backline Support Engineer to help resolve complex technical issues and improve the support experience for our customers. You will own escalated cases, investigate root causes, identify product and process gaps, and provide technical guidance to frontline support teams. You will report into Rafay Maqsood (Manager, Technical Support Engineering).
What You'll Do:- Own complex escalations from frontline support through investigation, resolution, and clear communication.
- Diagnose software, hardware, integration, and data-related issues using logs, analytics, APIs, SQL, and internal tools.
- Identify root causes, assess customer impact, and document actionable findings for Engineering and Product teams.
- Create and maintain detailed bug reports, technical documentation, knowledge base content, and troubleshooting guides.
- Provide technical guidance, coaching, and constructive feedback to support engineers and adjacent teams.
- Communicate with customers during urgent or high-impact issues to drive timely and effective resolution.
- 4+ years of experience in technical support, customer support engineering, software development, or a related field.
- Strong understanding of APIs, SQL, software troubleshooting, and technical debugging methodologies.
- Experience diagnosing complex issues across web applications, mobile applications, hardware, integrations, or data systems.
- Experience using tools such as Jira, Salesforce, Looker, Confluence, or comparable support and analytics platforms.
- Strong analytical and problem-solving skills with the ability to identify root causes and drive issues to resolution.
- Excellent spoken and written English with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- 4+ years of experience in technical support, customer support engineering, software development, or a related field
- Strong understanding of APIs, SQL, software troubleshooting, and technical debugging methodologies
- Experience diagnosing complex issues across web applications, mobile applications, hardware, integrations, or data systems
- Experience using Jira, Salesforce, Looker, Confluence, or comparable support and analytics platforms
- Strong analytical and problem-solving skills, including root-cause analysis and issue resolution
- Excellent spoken and written English and ability to communicate technical concepts to technical and non-technical audiences
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
What the Team is Saying
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
Gallery
.jpg)
Motive Offices
Remote Workspace
Employees work remotely.
