We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.
What You'll Do:
- Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
- Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.
What We're Looking For
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
Helpful Domain Experience
- Experience in contact center, telephony, customer support, or workflow automation environments.
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.
This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- 5+ years of backend software engineering experience
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture
- Experience with logging, monitoring, search, data pipelines, or production observability
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
- Fluency with GitHub workflows including pull requests, code review, branching, and CI/CD collaboration
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
- Experience with Node.js or TypeScript
- Experience in contact center, telephony, customer support, or workflow automation environments
- Exposure to Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling
- Experience building migration tooling/services to modernize legacy telephony and contact center workflows
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage for employees and dependents are highlighted, with mental health resources such as Headspace included. This breadth of core health benefits signals strong baseline coverage.
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Leave & Time Off Breadth — Flexible vacation in the U.S., a company-wide year-end quiet week, and a U.K. policy listing five weeks of PTO point to generous time-away options. These elements indicate meaningful support for rest and recharge across regions.
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Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Clear, above-basic leave durations suggest solid family support.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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