Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join UsAurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical.
We’re hiring a Senior Backend Engineer to help build out the core systems that make up the Aurelian platform. You will solve complex, technical challenges ranging from optimizing latency in realtime AI pipelines, to building robust analytics solutions, and creating flexible solutions to integrate seamlessly with customer systems.
What You’ll Be DoingAmong other things, you will:
Architect Core Systems: You will help architect core pieces of our voice AI and automation platform for reliability and scalability to help us serve 911 centers across the center in their most critical workflows.
Drive Engineering Excellence: You will raise technical standards, contribute to code review and maintenance processes, and help define what engineering excellence looks like at Aurelian.
Solve Hard Problems: You will solve hard technical problems across a wide range of domains - everything from building effective guardrails to optimizing audio pipeline latency to effectively evaluating AI performance.
You thrive on autonomy and constantly seek out new challenges.
You have 4+ years of software engineering experience.
You have strong engineering fundamentals, you know your strengths but are always excited to learn new skills.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
BenefitsMedical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
Top Skills
What We Do
Automating non-emergency calls so PSAPs can focus on true emergencies. Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies. We don’t replace human dispatchers. We empower them to be more effective by clearing the line of non-emergency calls.
