About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
UJET is searching for an experienced Software Engineer (Integrations) to join our growing San Francisco team! The ideal candidate is an experienced software engineer who has shipped several products at large scale and is meticulous with code style and quality, with the ability to own features and end-to-end architecture.
Responsibilities
- Establish yourself as a subject matter expert, and become the go-to person for initiatives on the Integrations team
- Be a collaborative team player who can lead and deliver integration services with high availability, low latency, and auto scalability
- Collaborate between engineers, product owners, and designers
- Possess a deep understanding of the product and business goals which translate into technical design documents
- Architect, design, develop, deploy, and operate services that serve start-ups to enterprise clients
- Be a member of the UJET integration developer community affecting and driving our architecture across the company
- Drive strong engineering practices within your team and define and teach these practices within the UJET developer community
- Contribute to the vision and long-term strategy in your domain of expertise
- Find ways to spread learning across the organization (give internal talks, contribute to internal blogs, etc.)
- Coach other engineers to craft quantitative models of their systems' performance and cost
- Design, build, document, release, and support multi-tier, scalable, and reliable full-stack software systems.
- Gather technical requirements, make architectural trade-off decisions, apply synchronous and asynchronous design patterns, write and review code, and deliver software products with speed and quality.
- Interface and collaborate with our POS terminal vendor partners as the technical point of contact for new and on-going integration projects as needed.
Requirements
- You have strong foundational knowledge of modern, distributed computing.
- You have a proven track record of understanding the performance of large-scale services, quantitatively and in fine details.
- Bachelor's Degree in Computer Science
- 6+ years’ experience in software development, with at least 5 years of backend development experience
- Working experience around a breadth of datastores including MySQL, NoSQL, Redis or Elasticsearch
- Efficiency in software best practice and tools like Git, Docker, CI, 12factor, etc
- Previous experience in designing and scaling microservice architecture
- Capable of writing optimal code in at least one stack (Java, Go, Ruby, Python)
- Ability to work collaboratively and cross-functionally, in a fast-paced start-up environment
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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