Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
As Senior Backend Engineer, Help Experience, you will design, build, and improve backend systems that help Vinted support agents resolve member issues quickly and accurately.
You will join the Help Experience team, which builds the internal tools used by support agents. In this role, you will help improve Vinted’s ticketing platform, streamline workflows, and support automation that makes problem resolution faster and more reliable.
You will work closely with engineers and cross-functional partners, taking ownership of solutions from design to deployment and monitoring.
In this position, you’ll- Work in a cross-functional team to design and build backend features that help agents provide support quickly and effectively.
- Improve and rearchitect key parts of Vinted’s internal ticketing platform.
- Build scalable and reliable systems that support high volumes of messages and support tickets every day.
- Contribute to automation and AI-powered solutions that reduce repetitive work and improve ticket routing and resolution.
- Take ownership of features end to end: problem discovery, solution design, implementation, deployment, and follow-up.
- Collaborate closely with other engineers through pairing, design discussions, and code reviews.
- Work with technologies such as Ruby on Rails, Vitess, Redis, Kafka, Vespa, Grafana, Datadog, Kibana, and OpenTelemetry.
- Make improvements that positively impact member satisfaction, resolution quality, and problem-handling time.
- You have strong software engineering fundamentals and proven experience building backend systems in high-level programming languages.
- You have solid experience designing, building, and maintaining production software.
- You are willing to learn Ruby on Rails; prior experience with Ruby on Rails is a plus.
- You take initiative and are comfortable driving improvements even when the path is not fully defined.
- You collaborate well with others and enjoy sharing knowledge.
- You care about building reliable, maintainable, and scalable systems.
- You communicate clearly in spoken and written English.
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Access to all the tools & tech needed for work
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- Confidential Employee Assistance Program (EAP) for you and your family
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
- In Vilnius office: gym & in-house meals at friendly prices
- In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
Skills Required
- Strong software engineering fundamentals and proven experience building backend systems in high-level programming languages.
- Solid experience designing, building, and maintaining production software.
- Willingness to learn Ruby on Rails.
- Prior experience with Ruby on Rails.
- Experience building scalable, reliable systems handling high volumes of messages and support tickets.
- Experience or willingness to work with technologies such as Vitess, Redis, Kafka, Vespa, Grafana, Datadog, Kibana, and OpenTelemetry.
- Ability to take ownership of features end-to-end (discovery, design, implementation, deployment, monitoring).
- Strong collaboration skills and clear spoken and written English communication.
Vinted Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vinted and has not been reviewed or approved by Vinted.
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Equity Value & Accessibility — Employees can participate in a share options program, and recurring internal secondary‑liquidity events make equity value more tangible.
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Leave & Time Off Breadth — 25 working days of holiday and a workation policy allowing up to 90 days of remote work per year (including a limited allowance outside the EU) broaden time‑away options.
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Parental & Family Support — Parental leave is topped up to full gross salary for 20 weeks for primary caregivers and 10 weeks for secondary caregivers in Lithuania, with flexible leave until the child turns two.
Vinted Insights
What We Do
We’re the world’s biggest preloved fashion marketplace. The brainchild of Milda Mitkutė and Justas Janauskas, Vinted grew from a local website into a mobile-first community of 20 million people in 10 countries which is boasting over 30 million listings in total. Our mission: make second hand the #1 choice worldwide. We do it by shaking up everyday shopping habits and creating new personalized ways of buying, selling, and swapping clothes, accessories, and lifestyle items. We’re always on the lookout for smart people who know exactly how they can contribute to making Vinted better. Join or lead cross-functional teams at a startup where your impact is never limited to your job description. Step out of your comfort zone. Grow with us. And have fun with a team of more than 200 people along the way. You can find all open positions: https://www.vinted.com/jobs If you know you belong here - tell us why! Follow us! https://www.instagram.com/weworkatvinted/
