Senior Backend Engineer (Growth - Java)

Sorry, this job was removed at 11:20 p.m. (CST) on Tuesday, Jul 30, 2024
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Warsaw, Warszawa, Mazowieckie
Hybrid
5-7 Years Experience
Software
The Role

About Zowie:

Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel like walking into your favorite local shop: personal, friendly, and easy.



What you'll do:

Are you ready to embark on a journey that combines innovation, cutting-edge technology, and the opportunity to shape the future of our industry? Zowie is seeking a dynamic and forward-thinking Backend Engineer to join our newly-formed Growth Team, led by one of our visionary Co-Founder - Maciej Ciołek.


At Zowie, we've always believed in staying ahead of the curve, and our commitment to innovation is at the core of our success. We have a long-standing tradition of pushing boundaries and redefining what's possible in the world of technology. Our latest initiative, the Zowie Growth Team, embodies this spirit of innovation and disruption.

As a member of the Zowie Growth Team, you will be at the forefront of our innovation efforts. Our primary mission is to explore new product ideas in collaboration with our customers, striving to understand their needs and uncover the business value behind these ideas. Once we've uncovered the potential, we'll pass the torch to the respective teams to turn these prototypes into well-adopted products.


The Zowie Growth Team plays a pivotal role in the success of Zowie as a whole. Our ability to innovate and rapidly test new ideas not only keeps us ahead of our competitors but also ensures that we continue to provide cutting-edge solutions to our customers. In recent months, we've spearheaded the adoption of Generative AI, resulting in groundbreaking products such as the X2 - the GenAI X2 engine for e-commerce and Zowie Salesbot - conversational AI to answer product specific questions.

Ideally, you'll bring with you:

  • Excellent coding skills and passion for growing your expertise
  • 5+ years of experience with Java
  • Excellent knowledge of MongoDB and SQL
  • Product acumen, ownership, and focus on value delivered for the customers
  • Excellent coding skills and passion for growing expertise
  • Working proficiency in English
  • “better done than perfect” approach to solutions you’re working on
  • Being open to constant changes in project scopes and shifting priorities

It will be awesome if you have:

  • Experience with Kafka or other message brokers
  • Experience with GraphQL
  • Experience with Docker Swarm / Kubernetes

We are:

Ambitious and innovative. We never settle. We always look for better ways of doing things. 

Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

Growing fast. You’ll have a lot of autonomy and impact as we grow.

The Company
HQ: New York, NY
77 Employees
On-site Workplace
Year Founded: 2019

What We Do

Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.

We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.

Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.

Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients

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