Senior Backend Engineer (Billing)

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

The Billing team ensures users have a painless and reliable purchasing experience and simple plan management across all of Docker’s products.

We are looking for an ambitious Senior Backend Engineer to join the Billing Team to solve problems for our 79,000+ customers and support our internal teams, problems such as:

• How can we rapidly roll out billing and subscriptions for new products and services?

• How can we support large enterprises that have complex organizational and billing structures?

• What can we do to streamline internal and external business operations, reducing manual actions and helping get our customers enabled more quickly?

• How can we support complex consumption-based billing?

You will play a pivotal role in designing, building, and maintaining the backend services across Docker's ecosystem.

You will work closely with cross-functional teams to ensure the reliability, scalability, and performance of critical systems. You will be constantly seeking ways to improve development practices to ensure we maintain a high level of quality with a fast pace of delivery. You will help foster an optimistic and uplifting environment with collaboration and innovation.

Given the nature of the team, this role is great for someone who loves collaboration and working across departments. You will interface with Business Operations, Data, Finance, Marketing, Sales, and Support more than our average team.

Finally, you should be passionate about how developers' lives could be made easier, and about Docker's role in that.

Responsibilities:

• Build and improve on a billing system managing tens of thousands of subscriptions, and processing thousands of daily transactions

• Add new support for consumption-based billing with alerting, prepaid purchase, and overages invoicing across Docker’s products

• Lead and contribute to new features that enhance our users’ billing and payments experience for Docker’s suite of products, including Docker Hub, Docker Scout, Docker Build Cloud, Testcontainers Cloud, and other new Docker products

• Write project proposals, document standard operating procedures, and evaluate 3rd party tools

• Write, review, maintain, and document Golang code, including unit, integration, and e2e tests

• Mentor, coach, and pair with team members and champion software engineering best practices

• Work within a cross-functional delivery team of 5+ software engineers, with an embedded product manager and designer

• Deploy code to production, and own the product throughout the lifecycle

• Demonstrate cross-team collaboration and own the team’s engineering needs

• Periodically respond to daytime internal billing support requests on rotation from throughout the company

• Participate in paid 12-hour daytime on-call shifts for one week every 2-6 months

Qualifications:

• 5+ years experience building SaaS applications

• 3+ years with a C-based backend language, preferably Golang

• Experience in senior or leadership roles, capable of taking initiative, supporting more junior engineers, and leading by example with an optimistic outlook

• Experience or strong interest in user checkout experiences, payment processing, invoicing, recurring subscriptions, consumption, and/or business operations

• Experience working with stakeholders, preferably across departments

• Experience with subscriptions and recurring payments and billing platforms (Stripe preferred)

• Experience with consumption-based billing and alerting (nice-to-have)

• Strong troubleshooting and test automation skills

• Experience with

  • SQL (Postgres preferred)

  • Cloud platforms (AWS preferred)

  • IaC (Terraform preferred)

  • Containers (Docker, Kubernetes)

  • CI/CD systems (Jenkins, GitHub Actions)

  • Snowflake (nice-to-have; we interface with teams that use Snowflake)

  • Salesforce experience (nice-to-have; we interface with teams that work on Salesforce)

• Knowledge of security and compliance best practices (PCI, SOC2, SOX)

• Strong verbal and written English skills with a record of documenting SOPs and project proposals

• Ability and interest in working at a fully remote company crossing international time zones

• Past demonstrations of proactively working outside of this job description

What to expect in your first 30 days:

Being a fully remote workplace, Docker has a focus on keeping teams connected. To that end, your first two weeks will include a calendar with many 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently. Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.

As part of your hands-on onboarding, you’ll have completed your first tasks contributing to the code base, getting familiar with the team’s Agile/Scrum processes and software development life cycle.

By the end of the month, you should be familiar with Docker’s values and goals, our leadership, your team, your tools, and where to go for information - everything you need to build an understanding of Docker Hub, Billing systems and infrastructure, and making your own impact to our systems.

What to expect in your first 90 days:

In your first three months you’ll have developed a good relationship with your team and have become familiar with its routines. You will be comfortable sharing ideas and opinions formed from your depth of experience in daily standups, weekly planning, and ad-hoc engineering discussions.

Expect to be familiar with the team’s roadmap and working directly with our project manager, planning ahead (e.g. through written proposals) and breaking down work on which the team will execute. Throughout bi-weekly sprints you’ll be making regular contributions to our Golang codebase and REST APIs, interacting with a PostgreSQL database and third party APIs like Stripe.

You’ll have become familiar with Docker Hub systems and infrastructure with a focus on backend services, frontend components, and external integrations owned by the Billing team. You will be gaining comfort completing Jira tickets and pull requests (as both committer and reviewer) on Github and deploying to production using GitHub Actions as our CI/CD system.

What to expect in your first year:

Within your first year you’ll have made significant contributions to team velocity through your work as an individual contributor, but also by creating impact through the skill and wisdom you impart on the team through mentorship, insight, and off-the-Jira-board contributions (architecture & design, process improvements, etc.)

You’ll have played a substantial role in the planning and execution of new tooling and internal system updates to facilitate pricing and packaging agility, usage-based billing, and billing support for new products contributing directly to Docker’s bottom line and long term ARR goals.

Working through Slack, Zoom, Notion, and Jira, you’ll have established strong relationships with our stakeholders in Business Operations, Accounting, Finance, and Support, comfortable handling and prioritizing ad-hoc requests and discussing your team’s involvement.

In collaboration with your manager, you will have a Career Development Plan that will outline your trajectory beyond your first year.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full-Time Employees Only)

• Freedom & flexibility; fit your work around your life

• Designated quarterly Whaleness Days

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

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