While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
What you will be doing:
- Design and develop high-quality backend solutions that are scalable, maintainable, and aligned with company standards.
- Build and evolve AI-driven backend services and components used across Contact Center and UC products.
- Implement backend capabilities that support AI Agents, Agent and Supervisor Assist, Intelligent Routing, Customer Insights, and related AI-powered features.
- Contribute to technical design discussions and help shape subsystem architecture and service design decisions.
- Collaborate closely with Product, Data Science, frontend, and backend teams to define requirements, shape technical solutions, and deliver robust product capabilities.
- Analyze and improve system performance, scalability, reliability, and operational efficiency.
- Implement high-quality, maintainable code that follows Intermedia’s engineering standards and best practices.
- Write unit and integration tests and contribute to end-to-end quality across services and features.
- Troubleshoot, debug, and resolve production issues in collaboration with cross-functional teams.
- Review code, mentor other engineers, and help raise the overall engineering quality of the team.
- Document software designs, implementation approaches, API contracts, and operational considerations.
- Stay current with emerging AI and software engineering technologies and apply them where appropriate.
What you will bring to the role:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience in backend software development, with strong experience building modern APIs and distributed services.
- Strong experience with backend programming languages such as Java, C#, C/C++, or similar.
- Strong understanding of backend architecture, service design, API design, integration patterns, and performance optimization.
- Solid experience with SQL and/or NoSQL databases, including schema design and data access patterns.
- Understanding of AI-enabled systems and how backend services integrate with ML and AI components. Hands-on ML experience is a plus, but not required.
- Experience building complex product capabilities, not only simple CRUD-based services.
- Strong problem-solving skills, sound engineering judgment, and comfort operating in production environments.
- Ability to work from broad requirements and contribute to technical specifications for smaller subsystems.
- Ability to work effectively in cross-functional teams and contribute to technical design and product discussions.
- Strong written and verbal communication skills.
- Experience working in an Agile development environment such as Scrum or Kanban.
- Experience working on AI-powered products, intelligent assistants, routing systems, or insight-generation platforms.
- Familiarity with distributed systems, event-driven architectures, or real-time backend patterns.
- Experience with cloud environments such as Azure or AWS in globally distributed products.
- Familiarity with DevOps concepts, CI/CD pipelines, observability, and backend operational practices.
- Experience leading backend initiatives from concept to delivery.
- Experience mentoring engineers and contributing to engineering standards and best practices.
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or related field or equivalent experience
- 5+ years of backend software development experience
- Strong experience with backend programming languages such as Java, C#, or C/C++
- Experience building modern APIs and distributed services
- Strong understanding of backend architecture, service and API design, integration patterns, and performance optimization
- Solid experience with SQL and/or NoSQL databases, including schema design and data access patterns
- Understanding of AI-enabled systems and backend integration with ML/AI components
- Experience building complex, non-CRUD product capabilities
- Experience working in Agile environments (Scrum or Kanban)
- Hands-on ML experience
- Experience with cloud (Azure or AWS), distributed/event-driven systems, DevOps, CI/CD, observability
- Experience leading backend initiatives and mentoring engineers
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
