Senior Azure Platform Support Engineer

Expert Technical Troubleshooting & Resolution:

• Serve as the escalation point for complex, high-impact incidents related to the Azure platform, ensuring timely resolution and clear customer/stakeholder communication.
• Perform deep-dive Root Cause Analysis (RCA) for major incidents and implement preventative measures to ensure platform reliability.

Azure PaaS and Application Hosting Support:

• Diagnose and resolve intricate issues within Azure Platform as a Service (PaaS) environments, including App Service, Azure Functions, Azure SQL Database, and Azure Kubernetes Service (AKS), focusing on deployment, performance tuning, and scaling.
• Provide configuration and deployment support for applications utilizing CI/CD pipelines (Azure DevOps/GitHub Actions).

Azure Networking and Security Management:

• Manage and troubleshoot complex Azure networking components, including Virtual Networks (VNET), Subnets, Network Security Groups (NSGs), Azure Firewalls, Load Balancers, Application Gateway, and Azure Front Door (AFD) configurations.
• Maintain connectivity solutions such as VPN Gateways and ExpressRoute.

Identity and Access Control (IAM) Expertise:

• Provide expert support and configuration management for Azure Active Directory (Azure AD/Entra ID), focusing on user synchronization, authentication, authorization, Conditional Access, Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).

Automation and Documentation:

• Develop and maintain automation scripts using PowerShell, Azure CLI, Python, and Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep) to streamline support and operational tasks.
• Create and maintain high-quality technical documentation, runbooks, and knowledge base articles for the support team and internal users.

Mentorship and Collaboration:

• Mentor and provide technical guidance to junior support and operations team members.
• Act as a technical liaison between the support team and engineering/development teams to communicate customer issues and drive platform/product improvements.

• Experience: 5+ years in a technical role, with at least 3 years focused specifically on advanced support and engineering of Microsoft Azure services.
• Deep Azure Expertise:
  • Demonstrable expertise in Azure IaaS (VMs, Storage) and PaaS (App Services, Functions, SQL).
  • Strong practical experience with Azure Networking (VNET, NSG, Firewall) and traffic management (AFD, Load Balancers).
  • Expertise in Azure AD/Entra ID for identity and access management.
• Networking Fundamentals: In-depth understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls).
• Scripting & Automation: Proficiency in PowerShell, Azure CLI, or Python for automation and troubleshooting.
• Problem-Solving: Exceptional analytical, critical thinking, and advanced troubleshooting skills with a clear customer-first mindset.
• Communication: Excellent verbal and written communication skills to effectively manage customer expectations and explain complex technical concepts.

• Bachelor’s degree in Computer Science, or a related technical field.
• Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or Azure Network Engineer Associate (AZ-700)(optional). Good to have.
• Experience with monitoring and logging tools like Azure Monitor, Application Insights, and Log Analytics.
• Familiarity with IT Service Management (ITSM) frameworks, such as ITIL.