Required Country Location: India - Remote Work from Home
Role: Senior Azure & Microsoft 365 Support Engineer
Duration: 90 or 180 days Contract to Hire in India
No 3rd parties or Corp 2 Corp
Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction.
You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses, and ensure each solution not only solves the problem but improves our customers' environments long-term.
What You’ll DoBe the Expert: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online).
Own the Outcome: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation.
Drive Escalations: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers.
Ensure Stability: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work.
Support on All Fronts: Join an on-call rotation to provide expert support during off-hours for critical incidents.
Communicate with Confidence: Keep customers and stakeholders informed with clear, proactive updates throughout the support process.
Share Knowledge: Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base.
7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments.
Deep hands-on knowledge of Azure infrastructure services—VMs, Storage, Networking, VPN, ExpressRoute.
Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams.
Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem.
Experience managing high-priority vendor escalations and engaging directly with Microsoft Support.
Familiarity with ITIL practices and integrating them into daily operations.
A self-starter mindset—you take initiative, work independently, and follow through until the job is done.
Flexibility to support on-call rotations and critical after-hours incidents.
Bonus Points
Microsoft Certifications: Azure Administrator (AZ-104) or equivalent.
PowerShell proficiency for scripting, automation, and troubleshooting.
In-depth experience with Microsoft 365 administration across all core services.
Similar Jobs
What We Do
Arganteal provides for the automated deployment of the full stack allowing reduction of deployment labor by up to 90%.
Arganteal’s proven new solution starts with the scripting languages you already use to create a custom centralized framework that will sync all your legacy tools together. This custom framework means streamlined deployments, easier transfers, and freedom from script errors and missed deployment steps.
Our patented automation tool supports DevOps continuing operations by using reusable Libraries, machine learning and simplified Workflows. With Arganteal ADepT you can further automate technologies to make them run sequentially and in parallel to fully provision AWS or Azure with the required infrastructure, hardening, and Enterprise Application in a fraction of the time it takes a team of engineers. In fact, Arganteal ADepT can replace 8 hours of deployment engineering with 1 hour of automation.
Combine our automation technology with our professional services offerings for a complete end to end deployment solution. Every cloud needs this silver lining.
