As a Senior Azure Support Engineer, you will play a key role in designing, developing, and managing internal and customer Azure and Microsoft 365 environments. You will manage, maintain, and enhance our clients’ Azure public cloud environments while troubleshooting and resolving complex infrastructure issues. Your expertise in provisioning Azure and Microsoft 365 resources and problem-solving will be essential to ensure high availability, scalability, and ease of maintenance for our cloud customers. In this role, you will collaborate closely with customers to coordinate maintenance windows and manage change activities effectively.
Location: Ukraine (remote)
On-Call: 24/7 on-call rotation for US after-hours every 3 weeks
Reports to: Cloud Engineering Leader
sub-POD: Azure Delivery
Your day will consist of:
- Azure Infrastructure Management:
- Implement, support, and maintain 24x7 customer Azure environments, including Citrix and Windows technologies for remote application access.
- Manage Azure configurations and resource deployments in compliance with established technology policies.
- Troubleshoot and resolve Azure performance issues and manage the availability of critical services.
- Microsoft 365 Management:
- Implement, support, and maintain Microsoft 365 environments for Enavate and its clients. Microsoft 365 technologies include but are not limited to:
- Exchange Online
- SharePoint Online
- Teams
- Intune
- Project & Team Leadership:
- Lead multiple large-scale projects in a fast-paced, dynamic environment.
- Provide technical leadership to team members and guide them in resolving Azure, Windows, M365 and Citrix escalations.
- Strategic Planning & Technical Recommendations:
- Make ongoing recommendations to improve Azure, Citrix, and Windows policies and standards.
- Design technical solutions that enhance performance, increase redundancy, and add flexibility to infrastructure.
- Collaboration & Communication:
- Collaborate with customers and team members to troubleshoot and resolve infrastructure issues.
- Coordinate with third-party vendors, evaluate vendor software, and make recommendations to leadership.
- Maintenance & Incident Management:
- Prioritize and resolve incidents, ensuring timely resolution.
- Participate in on-call rotations as an Azure and Citrix escalation engineer (approx. one week per month).
- Cloud Environment Development:
- Build and maintain cloud environments for high availability, ease of maintenance, and scalability.
- Ensure proper upgrade and backup strategies for core infrastructure.
- Change Management:
- Regularly participate in change control activities following ITIL change management standards.
Here is what it takes to be successful in the role:
- Experience:
- 6+ years of experience implementing and supporting Azure, Microsoft 365, Windows Server, and Citrix technologies.
- Proven experience with Citrix ADC, CVAD, Citrix Cloud DaaS.
- Extensive knowledge of Windows technologies: RDS, IIS, GPOs, and Active Directory.
- Familiarity with Netscaler Load Balancing solutions and Azure networking.
- Experience with ASR/DR testing and failovers.
- Certifications:
- Citrix CCA-V certification or equivalent work experience.
- AZ-104 certification.
- AZ-800 certification.
- MS-102
- Technical Skills:
- Working knowledge of Microsoft CSP program and Lighthouse.
- Working knowledge of Azure and IaaS Microsoft 365 Modern Workplace technologies.
- Ability to troubleshoot and resolve complex Azure, Windows, and Citrix issues.
- Understanding of data communication architectures.
- Soft Skills:
- Positive attitude with a passion for solving challenging infrastructure issues.
- Strong interpersonal skills and the ability to collaborate with customers and team members.
- Ability to manage multiple tasks and projects simultaneously.
- Self-starter capable of working independently on complex tasks.
- Demonstrated ability to perform well under pressure.
Bonus Points for:
- Additional Citrix or Azure certifications.
- Powershell scripting for deployment automation.
Education:
- Bachelor’s Degree in MIS, Computer Science, or equivalent experience.
At Enavate, we are more than just a Microsoft Gold Partner—we’re a trusted partner in Enterprise Resource Planning (ERP) consulting, Cloud services, and managed services. We help businesses embrace the future by guiding them through ERP implementations, migrations to the cloud, and integrations that streamline their operations, allowing them to thrive in an ever-evolving business landscape.
Our work isn’t just about technology—it’s about transforming the way businesses operate, empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes.
To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager.
Our Culture
Whether you’re joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you’ll have the opportunity to make a real impact.
At Enavate, we’re driven by our core values, and our people are at the heart of everything we do:
- Team Members: We take care of our own.
- Innovation: We explore, evolve, and seek excellence at every level.
- Results: We are achievers who set high goals and reach them.
- Integrity: We are trustworthy. Our word is our bond.
We believe that a diverse and inclusive team leads to better innovation and outcomes. We actively support diversity and inclusion through a variety of initiatives, creating a workplace where everyone is respected and valued.
To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide.
What We Offer
At Enavate, we’re committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here’s a glimpse of the benefits and perks you’ll enjoy as part of our team:
- Health and Wellness
We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally. - Flexible Work Arrangements
We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs. - Professional Development
Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career. - Generous Time Off
Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best. - Employee Recognition
We appreciate and celebrate the hard work and achievements of our team. Our employee recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.
For more details about the benefits available in your region, check out the following links:
- USA Benefits Guide
- Europe Benefits Guide
- Canada Benefits Guide
Work Structure & Collaboration
At Enavate, we embrace flexibility in how we work, but we also believe that collaboration is key to our success. Our office locations in Tampa, FL, Fargo, ND, and Kyiv, Ukraine are central to our culture and provide a hub for team interaction and innovation.
We prioritize hiring candidates who are based in or near these locations. For employees based in Tampa and Fargo, we encourage team members to spend at least three days per week in the office to foster collaboration, connection, and contribute to our vibrant team culture.
Our Hiring Process
At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes:
- Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit.
- Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics.
- Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values.
- Debrief – Our team will come together to discuss your fit for the role and next steps.
- Offer – If all goes well, we’ll extend an offer and welcome you to the team!
We aim to provide you with a clear understanding of your fit with Enavate, and we want to ensure you feel confident in your decision to join us.
Enavate is an Equal Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team.
Join Us in Our Mission!
At Enavate, we believe in transforming businesses and the lives they touch – because to us, it’s personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we’re reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions.
Are you ready to transform your career and help us shape the future? Enavate is the place for you.
Top Skills
What We Do
As a leading Microsoft Gold Partner, Enavate transforms businesses and the lives they touch. To us, it's personal. Our consulting, Cloud and managed IT support services enable key decision-makers focus on their organization’s overall mission and vision, knowing that the day-to-day operations are under control. Clients in the distribution, manufacturing and professional services industries rely on our implementation expertise to improve processes, boost efficiency and stimulate agility in an ever-changing business climate. Learn more about our fresh approach to ERP, managed IT services and Cloud implementations at www.enavate.com
