Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology.
This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success.
As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
The AV Engineer is a part of a global team that oversees 1200+ (and growing) Teams Rooms and strides themselves on operational excellence and the timely delivery of Audio Visual (AV) projects.
The AV Engineer (EMEA) will report to the Manager, Enterprise AV Design/Builds and will serve as a primary project lead for new global AV projects, will be responsible for day-to-day operations of AV equipment in the EMEA region, and will be responsible for coordination and successful execution of AV events (All Hands, etc).
How you will make an impact:
• Oversee delivery and commissioning for AV projects both in and outside of EMEA
• Provide operational support for a wide variety of AV systems and associated compute devices.
• Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).
• Work within an established IT Service Management framework to handle AV incident and ticket support.
• Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems.
• Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction.
• Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles.
• Will access and read AV operation metrics/analytics, assess any actions interpreted from those reports, and provide updates to the team on impact to KPIs.
• Provide AV Event coordination and operational support for regional meetings as required.
What you’ll need:
• Fluent in English - MUST!
• 5+ years’ experience with audio-visual, corporate video, and/or IT related systems
• Extensive experience working with AV technologies such as Neat, Crestron, Shure, Poly, Biamp, Extron, and more.
• Ability to read, create or edit AV technical drawings.
• Understanding of AV events (All Hands meetings, training rooms, etc), including preparation, testing and use of technology to provide a successful event.
• Travel required up to 25% of the time
What else we look for:
• CTS certification from AVIXA or other equivalent manufacturer-based certifications a plus (Biamp, Cisco, Crestron, Extron, Cisco, Poly, Shure, QSC, Teams etc.)
• Strong written and verbal communication skills with ability to interact with corporate colleagues that are Director-level and up.
• Be highly organized, flexible and able to approach different types of tasks during the working day.
• Solid troubleshooting and communications skills. Being customer-focused is essential.
• Independence and ownership: work with a minimum of direct supervision or guidance from others.
Top Skills
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
