At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a detail-oriented and motivated Customer Onboarding and Billing Specialist to join our Global Customer Care team.
In this role, you will be responsible for managing the end-to-end closure process for outgoing customers and ensuring the seamless onboarding of new clients through precise account setup and billing configuration. You will serve as a vital link between upstream and downstream teams to reduce errors, drive process innovations, and maintain the highest standards of customer service excellence.
Our team is a global, cross-functional group of professionals dedicated to innovation, efficiency, and delivering a world-class experience to every Iron Mountain customer.
What You’ll DoIn this role, you will:
Responsibility 1: Execute the end-to-end customer onboarding and offboarding process, including account setup, profile amendments, and the creation of work orders within the billing system to ensure a standardized and efficient transition.
Responsibility 2: Collaborate with global cross-functional teams to verify billing information, update price schedules, and manage Line of Business requirements to ensure data accuracy and minimize service escalations.
Responsibility 3: Ensure compliance with organizational standards by performing rigorous validation of customer data and driving continuous process improvements through innovative ideas and strategic implementation across regional countries.
The ideal candidate will have:
experience in customer care, post-sale support, or billing operations.
Strong knowledge of Salesforce, Customer Relationship Management (CRM) tools, and Microsoft Excel, specifically regarding data entry and account management.
Proven ability in data analysis and problem-solving, with a keen attention to detail and the ability to manage complex billing cycles and payment terms.
Excellent verbal and written communication skills with a focus on active listening and the ability to act tactically in a fast-paced environment.
Competitive compensation and benefits aligned with experience.
Comprehensive health, wellness, and retirement plans.
Flexible work options to support work-life balance.
Opportunities for continuous learning and professional growth.
Skills Required
- Experience in customer care, post-sale support, or billing operations.
- Strong knowledge of Salesforce and CRM tools.
- Proficiency with Microsoft Excel for data entry and account management.
- Proven ability in data analysis and problem-solving, managing complex billing cycles and payment terms.
- Excellent verbal and written communication skills with strong attention to detail.
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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