Senior Associate

Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our client development program in Perth where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.

The Position: The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts. It requires that one be able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization. 

Who should apply? Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.

• Bachelor’s degree from an accredited university and/or equivalent work experience
• 2+ years’ work experience in a sales or customer service position
• Excellent verbal and written communication skills
• Excellent customer service orientation
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• Ability to work well in a fast-paced environment

Responsibilities:

• Proactively service and support ISNetworld contractor/supplier and client customers
• Conduct advanced training on ISN products via phone, web based and face-to-face meetings
• Participate in prospecting efforts including calls, emails and new business meetings
• Prepare, present and be able to recap calls with client customers
• Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
• Support team members on researching and analyzing key data related to growing the health of client accounts

Onsite Requirements:

• In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team.
• After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).

ISN AUS Benefits*

• Up to $400 AUD reimbursement for office parking or public transportation
• Monthly cell phone reimbursement
• 100% company-paid supplemental health insurance premiums for employees and dependents
• Long-Term & Short-Term Disability Coverage
• Hybrid working schedule with lunch provided on in-office days
• Domestic and international travel opportunities
• 12% superannuation contribution
• Time Off & Paid Holidays 
  • 4 weeks of annual leave per year of service
  • 10 days of personal leave per 12 months
  • 13 paid holidays
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Employee assistance program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee