The Role
Own end-to-end logistics operations across assigned regions, coordinating fleet, order fulfillment, vendors, warehouses, and service providers. Monitor operational metrics, resolve pickup and delivery exceptions, enforce SLAs and SOPs, and drive process improvements. Build performance scorecards, analyze dashboards, conduct partner reviews and field audits, and collaborate with Product and Technology teams on automation and operational visibility.
Summary Generated by Built In
Regional & Central Operations
- Own end-to-end operational performance across all assigned cities and states
- Coordinate and monitor ground logistics fleet
- Act as control tower — monitor order lifecycle from creation to closure daily
- Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
- Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
- Drive continuous process improvements to eliminate recurring failures
Vendor & Partner Management
- Own relationships with logistics partners, transport vendors, warehouses, and service providers
- Drive performance through structured data-backed reviews and action plans
- Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
- Conduct regular business reviews; identify gaps and implement corrective actions
Data Analytics & Insights
- Analyze operational dashboards to identify trends, root causes, and efficiency gaps
- Build and maintain performance scorecards for regions, cities, and vendors
- Translate data into actionable recommendations to improve cost, speed, and experience
Technology & Process Excellence
- Leverage platforms for visibility and control; champion adoption of new tools and dashboards
- Collaborate with Product and Tech teams to identify automation opportunities
- Enforce SOP compliance across all operational stakeholders
Field Operations & Governance
- Conduct regular field visits to partner locations, warehouses, and hubs
- Perform audits; identify operational gaps and implement fixes with accountability
- Ensure adherence to safety, quality, and operational standards
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The Company
What We Do
Attero is an India-based climate-technology company specializing in advanced recycling of electronic waste and lithium-ion batteries. It offers e-waste management, battery recycling, and eco-friendly disposal solutions while recovering valuable green metals and other resources from discarded materials. Attero advances sustainable resource recovery and helps reduce waste by applying deep-technology recycling to support a circular economy at industrial scale through its operations.
