At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a detail-oriented and customer-focused Senior Associate, to join our Care and Billing team. In this role, you will be responsible for managing the seamless closure process for outgoing customers, performing billing account reconciliations, and driving cross-functional process improvements.
You will join a global, collaborative team dedicated to delivering exceptional customer service, minimizing escalations, and optimizing upstream and downstream Care workflows across regional markets.
What You’ll Do
In this role, you will:
Responsibility 1: Manage customer account closures and account reconciliations, ensuring accurate billing details and facilitating the return of associated inventory.
Responsibility 2: Collaborate with cross-functional global teams—including Sales, Customer Support, and Billing—to address customer inquiries, streamline transition steps, and drive process improvements across all regional countries.
Responsibility 3: Ensure strict compliance with organizational standards, company policies, procedures, and relevant industry regulations throughout the customer closure lifecycle.
What You’ll Bring
The ideal candidate will have:
Proven experience in customer care, Salesforce Billing systems, and order management, including account setup and profile changes.
Strong knowledge of Salesforce tools, billing processes, customer care workflows, and international voice operations.
Proven ability in data analysis, problem-solving, active listening, and managing tight deadlines with outstanding accuracy.
High school diploma or equivalent degree in business, administration, or a related field (or equivalent professional experience).
Skills Required
- Proven experience in customer care
- Experience with Salesforce Billing systems
- Experience with order management, including account setup and profile changes
- Knowledge of Salesforce tools and billing processes
- Knowledge of customer care workflows and international voice operations
- Data analysis and problem-solving skills
- Active listening and ability to manage tight deadlines accurately
- High school diploma or equivalent degree in business, administration, or a related field, or equivalent professional experience
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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