Senior Associate, Workforce Management

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role

The Senior Associate for Workforce Management will play a critical role in helping us standardize labor measurement and execution across our Wonder restaurant locations. This role focuses on developing and enhancing forecasting and reporting processes, especially as we start to transition to Workday. In this role, you will ensure that our team members and restaurant locations comply with scheduling regulations, such as New York City Fair Work Week, Philadelphia Fair Work Week, and internal Wonder best practices. This person is expected to collaborate closely with Field Operations to improve scheduling accuracy, ensure proper hour execution, and provide actionable reporting to key stakeholders across both field and corporate teams. 

Key Responsibilities: 

• Process Optimization: Stabilize and improve labor reporting and forecasting processes.
• Continuous Improvement: Assist General Managers (GMs) and Regional Managers (RMs) with labor-related opportunities at HDRs (High Density Restaurants AKA Wonder locations).
• System Administration: Manage new store setup within Workday.
• Subject Matter Expert (SME): Serve as the SME on labor regulations and compliance, ensuring adherence to legal requirements and company policies.  

Key Projects: 

• Work with cross-functional teams to streamline workforce forecasting and labor reporting.
• Lead the implementation of workforce-related projects within Workday, particularly around new store setups and configurations.
• Provide guidance on compliance with local, state, and federal labor laws, focusing on regulations like Fair Work Week.
• Collaborate with field operations to identify and address workforce challenges, improving scheduling accuracy and maximizing efficiency. 

Job Posting:#LI-CORP

The experience you have

• Workforce management experience in a restaurant or QSR setting.
• Experience working with labor forecasting and scheduling software.
• Previous experience working in compliance-heavy environments with strict scheduling regulations.
• Strong analytical skills, particularly in working with large data sets in Excel.
• Solid understanding of labor regulations and compliance requirements.
• Excellent communication skills, capable of delivering clear and actionable insights to both field and corporate teams.   

Preferred Experience 

• Workday experience is highly desirable.
• SQL knowledge is a plus. 

The way you work

• You are constantly looking for operational improvements and finding ways to make positive impact
• You solve problems and make decisions informed by data, insights, and good judgement  
• You gain trust through open dialogue, embracing change, and actively seeking feedback   

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

Base Salary: $113,000 (plus equity)