Senior Associate, Wholesale Operations

Who are we:
Caraway is a home goods brand on a mission to craft well-designed, non-toxic home goods that thoughtfully raises the standards of what you cook with. We’re passionate about creating elevated products, free of toxic chemicals, that are better for you, your family, and the planet. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process releases less CO2 into the environment than traditional non-stick coatings and we engage in sustainable packaging practices, free of single-use plastics and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better - for you and the planet - in every step of the process.

Since launching in November 2019, we’ve become one of the fastest growing digitally-native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, The Container Store, Costco, Zola, and many more.

We’ve amassed over 75,000+ five-star reviews from happy customers and hundreds of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, and CNN.

Caraway is a fully-remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply!

The Opportunity:
We are seeking a highly organized and detail-oriented Senior Associate, Wholesale Operations. You will report to our Wholesale Operations Manager and will be responsible for supporting the operational needs of our growing wholesale business. You will coordinate order management, retailer communication, and troubleshooting. The Senior Associate will work closely with internal teams and external retail partners to ensure seamless execution, accurate data management, and adherence to partner requirements. This role will play a critical part in supporting operational efficiency, resolving issues, and maintaining strong relationships with our retail partners. 

Who You Are:
The ideal candidate is a highly organized, process-driven individual with a background in wholesale operations or supply chain management. They have a talent for navigating Trading Partner Routing Guides and summarizing their key points for internal and external partner digestion. They can manage multiple priorities, have strong attention to detail, and thrive in dynamic environments. This person is an excellent communicator, comfortable working cross-functionally, and passionate about creating operational excellence to support retail partnerships. They bring a proactive mindset, strong problem-solving skills, and a commitment to helping Caraway deliver a seamless experience for our partners and customers alike. 

Responsibilities:

Order Management & Fulfillment

• Review and process manual and automatic wholesale orders in Fulfil, ensuring accuracy and compliance with partner requirements
• Monitor stock availability, communicate adjustments or delays to retail partners, and release orders to the 3PL with any special instructions and coordination
• Support the outbound logistics team in our Shopify B2B and Trade order workflows, as needed
• Support timely resolution of order-related issues, including ASN and invoice transmission errors
• Partner with LTL/FTL carrier providers and coordinate pickup of shipments
• Track and report on operational expenses, like fulfillment cost and LTL / FTL shipping cost

Retailer Support & Listing Setup

• Assist with new item and listing setups, including supporting or completing retailer product templates, gathering product information and partnering with our Retail team on all required needs
• Maintain accurate SKU listings in Fulfil and with third-party EDI providers
• Respond to retailer inquiries about product specifications, availability, pricing, and compliance

Operational Support & Troubleshooting

• In partnership with our Systems team, assist in resolving inventory feed issues, routing guide discrepancies, and EDI errors to ensure operational accuracy
• Help review and dispute chargebacks and communicate packaging or product changes to retail partners

Knowledge, skills, and abilities:

• 3+ years of experience in wholesale operations, supply chain, or a related field, preferably in ecommerce or consumer products
• 1+ years of experience working with 3PL partners
• 1+ years of experience working with retailer compliance and/or routing guides
• Familiarity with order management systems (e.g., Fulfil.io), EDI platforms, and retailer portals
• Strong organizational and problem-solving skills with exceptional attention to detail and accuracy
• Proficiency in Excel, including the ability to work with formulas, pivot tables, and data analysis
• Robust communication and relationship-building skills, with the ability to collaborate across internal teams and external partners
• Comfortable managing multiple priorities in a fast-paced, deadline-driven environment
• Experience with Shopify B2B and ERP systems
• A proactive, customer-first mindset, with a focus on delivering high-quality results and building trust with partners

The anticipated base salary range for this role ​is $70,000 - $85,000 - Final compensation will depend on a variety of factors determining the base pay at offer, including but not limited to: skills, qualifications, experience. This range provides the opportunity to progress as you grow and develop within a role.

Caraway Life:
Caraway is an exciting, fully remote digitally native company that is bringing kitchenware and home goods into the modern era, leading from a non-toxic and sustainable foundation.

Team: You will be joining a passionate and collaborative fully-remote team that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our team, and the world. 

Workplace: Being a fully-remote company, we have no headquarters and are truly distributed across the country. Our leadership team sits on both the East and West Coast and we have folks in a variety of states. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided: 

• Health, dental, and vision offerings for you and your dependents
• Equity for full time employees
• Unlimited PTO 
• 11+ paid holidays
• 3 months Parental leave
• Fully Remote Company
• Company-sponsored monthly wellness stipend
• Company-sponsored monthly coworking stipend
• Pre-tax Commuter and FSA/Dependent Care FSA, and HSA options
• 401(k) plan + Employer Match
• High quality home and kitchen product + swag, F&F discounts

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status