Senior Associate, Technology Operations

Please note, this position is not eligible for immigration sponsorship.
2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)
**Please note this role would require you to be in the office five days a week for up to three months for mandatory training on 1st shift (Mon-Fri). After successful completion of training, you would work three days a week in office on 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)
Summary
The Senior Associate of Technology Operations is responsible for monitoring the OCC production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to.
Primary Duties and Responsibilities

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, db etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a 'shepherd' for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Evangelize for repeatably automated processes that can be scaled
• Prioritizes and align efforts to Production availability requirements and business priorities
• After hours, weekend work may be required during off hours maintenance windows.

Additional Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing OCC approved software. (Service Now / Remedy)
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Assist with mainframe IPL's, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support MQ channels
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.

Supervisory Responsibilities

• N/A

Qualifications

• [Required] Good consultative, communication, analytical, and judgment skills
• [Required] Good time management skills
• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors
• [Required] Suggests solutions that make sense and are in line with future technology direction
• [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information
• [Required] Optimizes the use of all available resources, and approach issues with pragmatism
• [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.

Technical Skills & Background

• [Required] Basic knowledge of ITIL principles
• [Required] Working knowledge of Scheduling applications / tools (UC4 / Control M)
• [Required] Basic understanding of Network
• [Required] Basic understanding of Unix / Linux
• [Required] Basic understanding Windows
• [Required] Basic understanding Storage
• [Required] Basic knowledge of IBM JCL
• [Required] Understands technical monitoring and metrics
• [Required] Sophisticated understanding of enterprising technology
• [Required] Mature understanding of the relationship between software and hardware
• [Nice to have] Knowledge of Clearing and Finance industry
• [Required] Basic Knowledge of Application life cycle and deployment
• [Required] Knowledge of MQ (stop / start / recycle)
• [Required] Problem/Incident management applications and tools experience

Education and/or Experience

• [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment

Certifications

• [Preferred] Industry certifications in the areas of ITIL

Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision
Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2
You will receive an email notification to confirm that we've received your application.
Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC , please click here .
OCC is an Equal Opportunity Employer