Why This Role Matters
- Build and own the Afford cross-sell pipeline across existing SME and Enterprise merchants live on GoKwik Checkout.
- Identify high-potential accounts using GMV, category, checkout conversion, RTO, and other merchant performance data.
- Map stakeholders and engage decision-makers including founders, CXOs, growth, marketing, finance, and operations leaders.
- Develop data-led pitches demonstrating the incremental business impact of Afford, including potential AOV uplift, conversion improvement, and RTO reduction.
- Drive high-velocity outreach and shorter sales cycles across SME accounts while managing consultative, multi-stakeholder sales cycles for Enterprise accounts.
- Own sales conversations end-to-end, from discovery and pitching through objection handling, commercial negotiation, and closure.
- Coordinate with Onboarding and Integration teams to ensure a smooth transition from signed deal to go-live.
- Maintain strong CRM hygiene across pipeline stages, stakeholders, next actions, and expected closure dates.
- Track and report weekly on pipeline health, including accounts prospected, stakeholders engaged, pitches delivered, conversions, and revenue generated.
- Share merchant insights and market feedback with Product and Marketing to improve targeting, positioning, and sales collateral.
Who You Are
- 3–5 years of experience in B2B sales, cross-sell, upsell, account management, or merchant-facing roles.
- Strong track record of driving revenue through existing customer accounts.
- Comfortable engaging with founders, CXOs, and senior business stakeholders.
- Strong consultative selling, negotiation, and stakeholder management skills.
- Data-driven approach to prospecting and building sales pitches.
- Strong ownership of pipeline management, follow-ups, and CRM hygiene.
- Comfortable managing both high-volume SME sales and longer Enterprise sales cycles.
- Experience in SaaS, fintech, payments, e-commerce, or D2C is a plus.
Why GoKwik
Skills Required
- 3-5 years of experience in B2B sales, cross-sell, upsell, account management, or merchant-facing roles
- Proven track record of driving revenue through existing customer accounts
- Experience engaging founders, CXOs, and senior business stakeholders
- Consultative selling, negotiation, and stakeholder management skills
- Data-driven prospecting and sales-pitch development skills
- Pipeline management, follow-up, and CRM hygiene skills
- Ability to manage high-volume SME sales and longer enterprise sales cycles
- Experience in SaaS, fintech, payments, e-commerce, or D2C
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
