Senior Associate, Research Digital Solutions

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

The Role

The Senior Associate, Research Digital Solutions is a hands-on application engineer supporting laboratory systems, with a primary focus on the GeneData platform. This role combines user-facing support with technical configuration and maintenance of application environments.

You will work closely with scientists, subject matter experts, and vendors to implement enhancements through hands-on configuration, troubleshoot issues, and continuously improve system usage and workflows. The role requires someone who enjoys operating across both user interaction and technical configuration, with a strong interest in laboratory processes.

Responsibilities

Act as the primary point of contact for research associates and scientists for lab applications, with a focus on the GeneData platform; triage, troubleshoot, and resolve incidents and service requests.

- Support and maintain laboratory applications such as:

• GeneData Biologics / Screener / Expressionist
• Waters NuGenesis LMS (ELN/SDMS)
• Zontal SDMS

- Perform hands-on configuration and administration of applications, including:

• User interfaces, workflows, templates, and system settings
• Data structures and application configurations
• Scheduled tasks and job monitoring

- Translate business needs into practical system configurations and improvements, working closely with scientific users and application vendors.

- Support and monitor system integrations, including:

• Authentication and access (Active Directory)
• File transfers (e.g., SFTP)
• Data exchange interfaces (APIs, database connections)

- Assist in maintaining application environments (test, validation, production) in line with change management and GxP practices.

- Support enhancement requests and small-scale improvements, collaborating with vendors and internal stakeholders.

- Contribute to process improvements and basic automation (e.g., scripting, scheduled workflows) to increase efficiency and reduce manual work.

- Support system upgrades, patches, and routine maintenance activities.

- Provide user training, guidance, and documentation to support effective and compliant system usage.

- Collaborate with IT and other teams to support reliable system operation and data availability.

Requirements

- Bachelor’s degree in a relevant field (e.g., Biomedical Engineering, Bioinformatics, Computer Science).

- Minimum 3+ years of experience in biotech/pharma or laboratory IT, preferably in a regulated (GxP) environment.

Experience with:

• Application support and system administration
• Laboratory systems (GeneData, ELN, SDMS, or similar platforms)
• Supporting end users in research environments

Basic to solid understanding of:

• Windows-based environments
• Networking fundamentals
• SQL/databases

Hands-on experience with:

• User access management
• Application configuration and support
• Integration concepts (APIs, file-based interfaces, database connections)

- Experience with scripting or automation (e.g., PowerShell, Python) is a plus.

- Experience with PowerBI or reporting tools is a plus.

- Strong preference for candidates with experience in a laboratory or research environment, or demonstrated understanding of scientific workflows and data.

Profile

• Comfortable working closely with scientists and translating needs into practical solutions
• Interested in both user support and hands-on system configuration
• Strong problem-solving mindset with attention to detail
• Able to work in a dynamic environment
• Proactive and eager to learn and improve systems and processes

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing, dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you’re in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).

Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the contract.