National Payments Corporation Of India (NPCI)
Jobs
Senior Associate Relationship Management, Central Govt Relations
Senior Associate Relationship Management, Central Govt Relations
Be an Early Applicant
The Role
Manage relationships with Central Government ministries, regulators, agencies, and public sector enterprises. Drive adoption of NPCI digital payment products and commercial credit solutions across government programs. Develop strategic engagement plans, identify business opportunities, monitor policy and regulatory developments, prepare market intelligence and executive briefs, and coordinate customized solutions with product, technology, legal, compliance, partnerships, and operations teams. Support account planning, procurement processes, partnership development, and strategic initiatives aligned with Digital India and financial inclusion objectives.
Summary Generated by Built In
This role offers a unique opportunity to contribute to India's rapidly evolving digital payments ecosystem by driving strategic engagement with Central Government Ministries, Departments, Regulatory Authorities, Autonomous Bodies, and Public Sector Enterprises.
The incumbent will play a critical role in advancing the adoption of NPCI's payment products and digital solutions across government-led initiatives, national programs, and public sector organizations.
The position provides a platform to work closely with senior policymakers, decision-makers, regulators, and institutional stakeholders to support the Government of India's vision of Digital India, financial inclusion, transparent governance, and digital transformation.
The role requires developing trusted relationships with key stakeholders, understanding policy priorities, identifying emerging opportunities, and translating strategic initiatives into meaningful business outcomes.
The successful candidate will have the opportunity to influence the adoption of innovative payment solutions such as UPI, RuPay, NACH, BBPS, AePS, FASTag, Commercial Credit Cards, and other digital payment products across government and public sector ecosystems.
The role will involve working at the intersection of government relations, business development, policy engagement, and payment innovation, enabling the candidate to create measurable impact at a national scale.
In addition, the role will provide exposure to high-impact strategic initiatives, government modernization programs, digital governance projects, and public sector transformation opportunities.
The individual will collaborate with cross-functional teams including Product, Technology, Business Development, Compliance, Legal, Partnerships, and Operations to design and implement customized solutions for government stakeholders.
The position also offers an opportunity to leverage emerging technologies, analytics, and AI-enabled insights to strengthen stakeholder engagement, support policy analysis, identify market opportunities, and enhance decision-making.
The candidate will contribute to building long-term strategic partnerships that strengthen NPCI's presence within the government ecosystem and accelerate the adoption of secure, scalable, and innovative payment solutions for citizens, businesses, and public institutions.
This is an ideal opportunity for a professional who is passionate about government engagement, public sector transformation, digital payments, commercial credit portfolio management, and driving large-scale business impact through strategic partnerships and innovation.
The role combines relationship management, policy understanding, business development, and technology-led transformation, making it a highly visible and growth-oriented position within the organization.
Government Relationship Management
• Develop and maintain strong working relationships with officials across Central Government Ministries, Departments, Agencies, Regulatory Bodies, and Public Sector Enterprises.
• Build strategic engagement plans for key government stakeholders and decision-makers.
• Facilitate high-level meetings, presentations, workshops, and consultations with government bodies.
• Represent the organization at government forums, industry events, and policy discussions.
NPCI Product Adoption & Digital Payments
• Drive the adoption and integration of NPCI products and digital payment solutions across various Government of India schemes, programs, and initiatives.
• Partner with government departments to identify opportunities for enhancing citizen service delivery and digital payment acceptance.
• Promote solutions such as UPI, RuPay, AePS, NACH, BBPS, FASTag, and other NPCI products within the public sector ecosystem.
• Engage with stakeholders to support digital transformation initiatives aligned with the Government's Digital India and financial inclusion objectives.
Commercial Credit Portfolio Management
• Develop engagement strategies for Central Public Sector Enterprises (CPSEs), Public Sector Undertakings (PSUs), and government-owned organizations.
• Identify opportunities for implementing commercial credit card solutions and digital payment products within public sector entities.
• Leverage prior experience and industry knowledge in commercial credit cards, expense management, procurement payments, and corporate payment solutions to drive adoption among government and public sector customers.
• Work closely with banking partners and government organizations to promote innovative payment solutions.
Business Development & Strategic Initiatives
• Identify emerging opportunities arising from government programs, policy initiatives, and budget announcements.
• Collaborate with internal product, partnership, and business teams to develop tailored solutions for government customers.
• Support opportunity qualification, account planning, and stakeholder mapping activities.
• Drive strategic initiatives that enhance the organization's presence and engagement within the government ecosystem.
Policy & Market Intelligence
• Monitor policy developments, government priorities, budget allocations, and regulatory changes impacting digital payments and financial services.
• Prepare stakeholder briefs, policy notes, market intelligence reports, and executive presentations.
• Conduct research on government modernization and digital transformation initiatives.
Cross-Functional Collaboration
• Coordinate with internal stakeholders including product, business development, operations, compliance, and legal teams to ensure successful execution of government-led initiatives.
• Support proposal development, business cases, partnership frameworks, and implementation planning.
• Maintain accurate records of stakeholder engagements, opportunities, and project progress.
Requirements
Enhanced Key Skills & Competencies
- Government Relations & Public Sector
- Stakeholder Management and Relationship Building
- Central Government Ecosystem Knowledge
- Public Policy Analysis
- Government Procurement Processes
- Regulatory Affairs and Advocacy
- Strategic Partnership Development
- Public Sector Business Development
- Account Planning and Opportunity Mapping
- Executive Engagement and Influencing Skills
Digital Payments & Domain Expertise
- NPCI Product Ecosystem (UPI, RuPay, NACH, AePS, FASTag etc)
- Transaction Banking Solutions
- Digital Payments Adoption Strategies
- Commercial Credit Card Programs
- Corporate Payment Solutions
- Expense Management Solutions
- Financial Inclusion Initiatives
- Government Digital Transformation Programs
Technical Skills
- Microsoft Excel (Advanced Analytics, Pivot Tables, Dashboards)
- Microsoft Power BI
- Data Visualization & Reporting
- Financial and Transaction Data Analysis
- Market Intelligence Tools
- Government Tender & Procurement Portals (GeM, CPPP)
- Digital Payment Analytics & Transaction Reporting
- Microsoft PowerPoint Executive Storyboarding
- Project Management Tools (MS Project, Jira, Trello)
AI & Emerging Technology Skills
- Generative AI Tools (Microsoft Copilot, ChatGPT, Gemini)
- AI-assisted Research and Policy Analysis
- Prompt Engineering for Business Applications
- AI-powered Stakeholder Mapping
- AI-enabled Market Intelligence and Opportunity Identification
- Data-driven Decision Making using AI Insights
- Automated Report and Presentation Generation
- AI-powered Government Policy Monitoring
- Predictive Analytics for Opportunity Pipeline Management
- Using AI for Meeting Summaries, Action Tracking, and Knowledge Management
Analytical & Leadership Skills
- Strategic Thinking
- Problem Solving
- Business Case Development
- Negotiation and Influencing
- Presentation and Communication Skills
- Cross-functional Collaboration
- Executive Briefing Preparation
- Research and Competitive Analysis
- Program Management
- Results-oriented Execution
Skills Required
- Government relations and public sector experience
- Stakeholder management and relationship-building skills
- Knowledge of the Central Government ecosystem
- Public policy analysis experience
- Understanding of government procurement processes
- Regulatory affairs and advocacy experience
- Strategic partnership development experience
- Public sector business development experience
- Account planning and opportunity mapping skills
- Executive engagement and influencing skills
- Knowledge of the NPCI product ecosystem, including UPI, RuPay, NACH, AePS, and FASTag
- Transaction banking solutions knowledge
- Digital payments adoption strategy experience
- Commercial credit card program experience
- Corporate payment solutions experience
- Expense management solutions knowledge
- Knowledge of financial inclusion initiatives
- Knowledge of government digital transformation programs
- Advanced Microsoft Excel skills, including analytics, pivot tables, and dashboards
- Microsoft Power BI experience
- Data visualization and reporting skills
- Financial and transaction data analysis experience
- Market intelligence tools experience
- Experience with government tender and procurement portals, including GeM and CPPP
- Digital payment analytics and transaction reporting experience
- Microsoft PowerPoint executive storyboarding skills
- Experience with project management tools such as MS Project, Jira, or Trello
- Experience using generative AI tools, including Microsoft Copilot, ChatGPT, or Gemini
- AI-assisted research and policy analysis skills
- Prompt engineering for business applications
- AI-powered stakeholder mapping and market intelligence skills
- Data-driven decision-making using AI insights
- Strategic thinking and problem-solving skills
- Business case development experience
- Negotiation and influencing skills
- Presentation and communication skills
- Cross-functional collaboration skills
- Executive briefing preparation experience
- Research and competitive analysis skills
- Program management experience
- Results-oriented execution
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
