We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following:
Technical skills:
Excellent SQL scripting skills
Knowledge of any scripting language such as PowerShell or VBScript
Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
Knowledge of any scripting language such as PowerShell or VBScript
Experience of using Azure and Snowflake technology
Knowledge of multi-tier application architecture
Experience of web technologies and internet based applications
Experience of working with Production and Non-production environments
Experience of application recovery of priority incidents with limited support
Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
Knowledge of any issue/problem tracking system such as ServiceNow
Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
AI Automation
Agentic AI
Prompt Engineering
Soft Skills:
Excellent verbal and written communication skills
Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
High level of professionalism when communicating with external clients and internal users to resolve problems.
Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
Results oriented, leading by example with excellent analytical and problem-solving skills.
Maintain an attitude of continual service improvement to help suggest improvements and drive change.
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience web technologies and internet based applications
- Experience working with Production and Non-production environments
- Knowledge of any issue/problem tracking system such as ServiceNow
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
-
Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
-
Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
-
Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
