Prospect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital & Data Solutions team focused on International acquisition, you will be responsible for helping to evolve a world class web application that supports International marketing partners and fuels business growth. This team, International Card Shop, manages, develops and innovates our customer acquisition site for both Personal and Small Business prospects.
As a Senior Associate Product Manager, you will support the Product Manager in delivering experience optimizations, new product launches and key capabilities that power the International Shopping experiences, with a focus on our key International markets.
ResponsibilitiesDrive incremental acquisitions by executing the roadmap for our International prospect acquisition websites
Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products
Prioritize and manage items in the product backlog, with a focus on efficiency and profitability
Work with the Product Manager and Marketing to support the site strategy and help deliver business priorities on site
Perform root cause analysis around issues, defects, and stakeholder concerns
Discover the “why” around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business value
Monitor digital trends and technologies to plan the next generation of digital acquisition tools
Write feature epics, user stories, sending release notes and documenting product functionality
Work with partners across the U.S. and International markets; you will be building relationships and coordinating efforts around the world
What we value
Desire to be a great product manager; have a passion for digital products and the constantly evolving digital landscape, with a focus on the customer, capability building and technical implementations
Analytical mindset; help direct our development efforts by utilizing available data and competitive analysis
Meticulous attention to detail written and verbal communication, work documents and tickets
Team player mentality; bring teams and partners together to coordinate and align on initiatives
Excellent written and verbal communication skills with fluent English and Japanese (N1 or equivalent proficiency in JLPT if you are a foreign national).
Minimum 3+ years of experience required working as an Associate/Senior Associate Product Manager within a digital product software development team
Prior and relevant experience managing end to end software execution within an agile environment for a digital product
Proven experience working within a complex and geographically dispersed stakeholder environment
Demonstrated ability to effectively collaborate and build relationships across enterprise levels
Demonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelines
Significant experience of building customer focused experiences and/or scalable global platforms is critical
Excellent written and verbal communication skills with good attention to detail
Highly organized, self-starter, comfortable working in white space with minimum oversight
A strong communicator with a high level of accuracy, clarity and succinctness
Preferred Qualifications
Scaled agile processes & principles to effectively collaborate & prioritize in conjunction with other product partners
Design thinking processes & methodologies to iteratively ideate, identify customer problems and creative innovative solutions to prototype and test
Strong familiarity with tools such as Jira and Rally.
A keen interest and understanding of research, data, and analytics
Experience in matrix organizations and cross-functional environments
Experience managing multiple stakeholder objectives
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Minimum 3+ years of experience as an Associate/Senior Associate Product Manager
- Experience managing end to end software execution in an agile environment for a digital product
- Fluent English and Japanese (N1 or equivalent)
- Demonstrated ability to collaborate across enterprise levels
- Experience building customer focused experiences or scalable global platforms
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
