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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Product Management Associate – Collector Billing Workflows
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Product Management Associate to join our Product Management team within our athenaCollector division. Your job will involve learning the business problems our zone builds software to address, developing strategies to improve the current state functionality of our products, and implementing solutions to maximize business value of Collector’s portfolio. This includes understanding the market and customer, contributing to a product vision, developing business cases, & driving the creation and delivery of the product.
The Team:
The Billing Workflows zone supports key client facing workflows and core technical components that orchestrate the claim lifecycle, from charge capture to claim validation, submission, and management. We are a passionate team of product, engineering, UX, and analytics professionals driven to maximize revenue cycle efficiency and effectiveness for our athenaCollector clients.
This is a hybrid role with the expectation to be in the Boston, MA office one day/week.
The Opportunity:
We are looking for a Senior Product Management Associate to help guide product discovery, development and delivery as we look to drive scale, transparency, and tech modernization of our claims submissions workflows and infrastructure. Claim submissions is a business-critical component by being responsible for the successful delivery of hundreds of thousands of claims a day to hundreds of payers on behalf of tens of thousands of providers, across multiple claim formats and delivery mechanisms.
But enough about us; let’s talk about you. You are passionate about problem-solving, and always take a customer-centric approach. You push towards the best long-term solution and know how to execute outcome-focused roadmaps, making tough tradeoff decisions between scope and schedule. You have extremely strong written and verbal communication skills and are able to use them to effectively articulate business problems and lead cross-functional teams to build impactful solutions while being able to evangelize your product vision both internally and to our customers.
Job Responsibilities
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Understands team responsibility within the athenahealth ecosystem & accordingly conceptualizes product/feature definitions to deliver value
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Focuses on business problems before solutions
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Serves as Product Owner for scrum teams covering assigned product area(s)
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Defines roadmaps, OKRs, epics and user stories that clearly address business problems
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Maintains an analytic / problem solving mentality
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Exercises value driven prioritization
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Able to make tough decisions and contribute to the product vision within the organization
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Communicate equally well with customer-facing teams as with Engineering teams & leading the conversation to planned outcomes
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Employs strong negotiation & logical-reasoning skills to ensure making the right tradeoffs
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Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
Typical Qualifications
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Bachelor’s Degree or equivalent combination of education, training, and experience is required
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2-5 years overall professional experience, inclusive of a minimum of 0-3 years of product management experience and with a focus on working with stakeholders across cross-functional groups
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Prior experience in healthcare and Revenue Cycle Management workflows is a plus
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Technical understanding (e.g., SaaS) – ability to gut check technical feasibility and timelines and remove technical development barriers, preferred
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Understanding of product management best practices, including agile development, preferred
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Experience with analytics and data-driven decision-making
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Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities
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Excellent verbal and written communication skills; ability to explain your positioning to key stakeholders around the company in an effective way
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
