- Execute merchant integrations for KwikAds across managed services (agency), content generation, and network intelligence (SaaS), coordinating with Product and Tech teams to resolve issues and get merchants live.
- Act as the first point of contact for L1 and L2 queries on how the product works, its features, settings, and workflows, resolving them directly or escalating to the right team with clear context.
- Prepare and send invoices to merchants accurately and on time, and follow up on billing-related queries.
- Maintain and update operational trackers (onboarding status, integrations, invoicing, query logs) so data is always current and reliable.
- Drive process excellence by documenting SOPs, standardising workflows, and flagging gaps or bottlenecks before they become problems.
- Build a working understanding of KwikAds’ product and technology so you can explain it clearly to merchants and internal teams.
- Manage multiple tasks and priorities at once, adapting as business needs evolve.
- 1–3 years of experience in operations, business operations, implementation, or a similar role.
- Some exposure to tech or SaaS products, comfortable understanding how integrations, configurations, and workflows function.
- Highly organised and detail-oriented, with strong command of trackers and spreadsheets (Excel / Google Sheets).
- Process-driven, with the discipline to follow defined processes and the initiative to improve them.
- A clear communicator who can explain product concepts simply to merchants and work smoothly with Product, Tech, and Finance teams.
- Comfortable in a fast-paced, high-ownership environment where priorities can shift.
Skills Required
- Strong product and technology orientation with the ability to understand workflows, configurations, and integrations
- Strong attention to detail and ability to identify quality gaps and inconsistencies
- Ability to manage multiple priorities and context-switch as business needs evolve
- Process-oriented with strong execution discipline and ability to follow and improve processes and protocols
- Experience managing programs, projects, operations, onboarding, integrations, or similar cross-functional initiatives
- Strong problem-solving and communication skills
- Ability to work effectively across Product, Technology, Operations, and other teams
- Comfort working in a fast-paced, high-ownership, ambiguous environment
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
