Why This Role Matters
What You’ll Own
- Own onboarding and integrations for the KwikAds business across managed services (agency), content generation, and network intelligence (SaaS).
- Develop a deep understanding of KwikAds' product, technology, workflows, and settings, and be able to clearly explain them to internal and external stakeholders.
- Work closely with product and technology teams to understand integrations, troubleshoot issues, and identify gaps in workflows or configurations.
- Conduct quality checks across the content generation business to identify errors, inconsistencies, process gaps, and opportunities for improvement.
- Establish and follow structured onboarding processes, protocols, and quality standards to ensure consistent execution.
- Identify operational bottlenecks and proactively drive solutions rather than waiting for issues to escalate.
- Manage multiple projects and priorities simultaneously, adapting focus as business requirements and key projects evolve.
- Continuously improve processes, documentation, and operating mechanisms to make onboarding and integrations more scalable and efficient.
Who You Are
- Someone with strong product and technology orientation, who can understand workflows, configurations, and integrations at a deeper level than a traditional Sales or Customer Success profile.
- High on hustle and comfortable working in a fast-paced, high-ownership environment.
- Strong attention to detail with the ability to identify quality gaps and inconsistencies, particularly in content and operational workflows.
- Comfortable with context-switching and managing multiple priorities as projects and business needs evolve.
- Process-oriented with strong execution discipline and the ability to follow and improve defined processes and protocols.
- Demonstrated experience managing programs, projects, operations, onboarding, integrations, or similar cross-functional initiatives.
- Strong problem-solving and communication skills, with the ability to work effectively across Product, Technology, Operations, and other teams.
- Someone who enjoys building in ambiguity and is looking for a high-intensity, hands-on role rather than a predictable or low-pressure environment.
Why GoKwik
Skills Required
- Strong product and technology orientation with the ability to understand workflows, configurations, and integrations
- Strong attention to detail and ability to identify quality gaps and inconsistencies
- Ability to manage multiple priorities and context-switch as business needs evolve
- Process-oriented with strong execution discipline and ability to follow and improve processes and protocols
- Experience managing programs, projects, operations, onboarding, integrations, or similar cross-functional initiatives
- Strong problem-solving and communication skills
- Ability to work effectively across Product, Technology, Operations, and other teams
- Comfort working in a fast-paced, high-ownership, ambiguous environment
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
