Process Design Expert

As the Sr. Associate Process Design / Process Improvement you will play a crucial role in driving efficiency and excellence for our internal processes. This role requires a combination of strategic thinking, analytical skills, deep knowledge of BPM technologies and frameworks, and hands-on execution to ensure efficient business operations and continuous improvement.

Your innovative approach to redesigning workflows will target and eliminate inefficiencies, fostering a culture of continuous improvement aimed at boosting productivity and customer centricity while reducing costs. By offering project management support, leading cross-functional teams, and ensuring seamless integration between business processes, data, and IT systems, you enable transformation efforts, securing stakeholder buy-in through effective change management and communication strategies.

To be successful in this role, you will proactively identify opportunities for transformation while studying the ways in which we currently work to build efficient processes and reporting on operational excellence to ensure sustainable growth, so we are prepared to handle our goals at scale.

This position will report to Director, Enterprise Change & Innovation.

Job Responsibilities

• Build and maintain process architecture, documentation (e.g. as-is and to-be process maps and narratives), and road maps for automation and improvement and justify opex investments
• In partnership with Business & Systems Analysis team, identify opportunities for automation, digitization, and technology integration to improve process efficiency.
• Collaborate with OECI leads, Business and Technology teams to implement technological solutions that enable and align with process enhancements.
• Designs/re-designs workflows and processes to eliminate bottlenecks, pain points, and waste to improve productivity, decision making, and the utilization of assets and resources.
• Conducts market research and analyses of solution alternatives, including cost-benefit, risks, issues, feasibility, and implementation schedule.
• Provides thought leadership to help employees and teams rethink how they do their work to improve customer service and reduce operational costs.
• Engage with cross-functional teams to understand current customer journeys, elicit requirements, streamline processes, improve access to information, and define business and technical needs.
• Provides project management support, including identification and management of project issues and risks, assistance with design mockups, leading functional teams, performing benchmark analyses, and analyzing project data.
• Develop change management plans to obtain buy in from users in the change.

Job Requirements

• Strong understanding of process modeling methodologies and process improvement concepts (e.g., Lean, Six Sigma).
• Excellent analytical skills and the ability to identify process inefficiencies.
• Strong project management skills, with the ability to lead cross-functional teams.
• Exceptional observation, analytical, numerical reasoning, business acumen and leadership skills
• Excellent organizational, written, communication, interpersonal, and presentation skills to interact with all levels of a client organization
• Ability to work independently and within a team setting to enhance the analysis process
• Flexible to work in a 3PM-11 PM IST time zone (as needed)

Education and Experience

• Bachelor's or Masters in Business, Industrial Engineering or relevant field, MBA preferred
• Lean Six Sigma Green or Black Belt
• Minimum 8+ years’ experience as a Process Architect, Process Engineer, Business Process Consultant, or in a similar role.
• Experience leading teams in a similar environment.
• Experience with Business Process Management (BPM) software (e.g., Pega, Appian), Robotic Process Automation (RPA) tools (e.g., UiPath, Automation Anywhere), Advanced BPM suites, AI-driven process automation tools
• Demonstrated experience of turning business use case and requirements to well architected processes and solutions
• Applied experience in designing processes and system integration projects including data analytics platforms (Tableau), Open AI, CRMs (Salesforce) and other enterprise applications.
• Track record of developing stakeholder relationships with a reputation for delivering a "best in class" end-to-end client experience, preferably in a business consulting (technology focus) environment
• Proven experience in communicating and presenting complex information to technical and non-technical stakeholders with strong ability to establish relationships with peers virtually, across globally dispersed teams