Senior Associate Operations

Posted 2 Days Ago
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Bengaluru South, Bengaluru Urban, Karnataka, IND
In-Office
300K-420K Annually
Senior level
eCommerce • Professional Services • Design • Manufacturing
The Role
Coordinate end-to-end vendor purchasing and production for corporate gifting. Liaise with sales, vendors, and production to confirm specs, timelines, and quality; manage orders in CRM/ERP, handle logo customization approvals, and resolve procurement or production issues to ensure on-time delivery.
Summary Generated by Built In
JOB PURPOSE/OVERVIEW/SUMMARY:

We are seeking a proactive and detail-oriented Procurement & Production Coordinator to manage vendor purchasing, coordinate with the sales team, and ensure timely execution and delivery of customized corporate gifting orders. This role requires strong coordination between sales, vendors, and internal teams to meet client expectations, manage timelines, and proactively handle procurement or production challenges.

KEY DELIVERABLES / RESPONSIBILITIES:

Vendor Purchase & Procurement
● Manage end-to-end vendor purchasing for ready-stock and customized gifting products.
● Coordinate with multiple vendors to confirm stock availability, pricing, MOQs, and delivery timelines.
● Follow up with vendors to ensure commitments on stock and timelines are honoured.
● Anticipate issues such as stock shortages, production delays, or capacity constraints and propose alternatives in advance.
● Maintain vendor master data, purchase records, and pricing history.


Sales Order & Client Requirement Fulfillment
● Work closely with the sales team to understand client requirements, urgency, and delivery expectations.
● Collect complete order details, including product specifications, quantities, branding methods, timelines, and packaging requirements.
● Provide realistic delivery timelines based on vendor confirmation and production capacity.
● Act as a key coordination point between sales, vendors, and production teams for smooth order execution.

Corporate Gifting Knowledge
● Manage sourcing and execution of corporate gifting products across categories such as electronics, apparel, drinkware, bags, stationery, and accessories.
● Understand the complete corporate gifting lifecycle—from sourcing and customization to quality checks, packing, and dispatch.

Logo Customization & Production Coordination
● Have a working understanding of logo customization techniques including:
○ Screen Printing
○ Engraving
○ Laser Printing
○ UV Printing
○ Fabric / Textile Printing
● Coordinate with branding and production vendors to ensure correct logo placement, size, colour accuracy, and quality.
● Review artwork, mockups, and approvals prior to production.
● Ensure branding quality standards are met before dispatch.

Tools & Systems
● Use Zoho CRM, Zoho Inventory, Zoho Projects, and Zoho Cliq for daily operations, or demonstrate the ability to adapt quickly to similar ERP/CRM tools.
● Update order status, purchase details, timelines, and notes accurately in systems.
● Track orders and follow-ups using project management tools.

Production & Operations Support

● Monitor production schedules to ensure alignment with committed delivery timelines.
● Coordinate inward materials, branding schedules, and dispatch planning.
● Support quality checks to ensure products meet client and brand standards.
● Assist in resolving last-minute operational challenges related to stock, branding, or logistics.

Requirements
KEY SKILLS & QUALIFICATIONS PREFERRED:

● 3 to 5 years of Experience in procurement, production coordination, or operations (preferably in corporate gifting, merchandising, or promotional products).
● Familiarity with branding and customization processes.
● Experience working with ERP/CRM platforms such as Zoho or similar systems.
● Strong coordination and communication skills.
● Ability to manage multiple orders and priorities simultaneously.
● Good negotiation and vendor follow-up skills.
● High attention to detail to prevent requirement mismatches.
● Strong problem-solving and risk-mitigation mindset.

Benefits
  • CTC: ₹25,000 to ₹35,000 per month (based on experience and performance)
  • Annual Bonus
  • PF & Medical Insurance facilities



Skills Required

  • 3 to 5 years experience in procurement, production coordination, or operations (preferably corporate gifting, merchandising, or promotional products)
  • Familiarity with branding and customization processes (screen printing, engraving, laser, UV, fabric/textile printing)
  • Experience using ERP/CRM platforms such as Zoho (Zoho CRM, Zoho Inventory, Zoho Projects, Zoho Cliq) or similar systems
  • Strong coordination and communication skills for cross-functional stakeholder management
  • Ability to manage multiple orders and priorities simultaneously
  • Good negotiation and vendor follow-up skills
  • High attention to detail to ensure correct specifications, branding, and packaging
  • Strong problem-solving and risk-mitigation mindset to anticipate and resolve production or stock issues
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The Company
94 Employees
Year Founded: 2005

What We Do

OffiNeeds is a leading corporate gifting company in India, specializing in end-to-end customized merchandise solutions for brands, teams, and celebrations. They offer a diverse range of over 4,000 personalized corporate gifts, including apparel, office accessories, and technology gadgets. Their mission is to make corporate gifting more thoughtful and memorable, helping brands deliver joy that lasts beyond the festivities and creates a lasting impression.

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