Join a team where you can shape how new servicing capabilities launch and scale through strong cross-functional partnership. You’ll help turn strategy into practical plans that improve consistency, efficiency, and the customer experience.
As an Operations Strategy and Readiness in Chase Travel Operations, you support the design and implementation of servicing initiatives with a focus on Lodging and Specialty Servicing. You partner across teams to surface risks early, remove blockers, and strengthen integration and readiness planning. You help deliver controlled change that supports travel advisors and customers.
Job responsibilities- Lead end-to-end execution of servicing initiatives, balancing speed, risk, and minimal advisor and customer disruption with a customer-first mindset
- Translate strategy into readiness plans by aligning partners on scope, executing timelines, and delivering success criteria to drive controlled change and operational efficiency
- Orchestrate cross-functional delivery through project plan creation and maintenance, working sessions, requirements reviews, and change execution with clear milestone and trade-off management
- Collaborate with partners to integrate operational insights into planning, improving decision-making and helping manage advisor change saturation
- Deliver concise leadership updates on status, risks, dependencies, and mitigations using clear written and verbal communication, and escalate proactively when needed
- Execute Lodging and Specialty Servicing roadmaps to ensure strategic use cases that improve operational efficiency and advisor workflows are supported
- 3 years of experience in an operations call center environment
- 2 years of project management experience, including assessing operational change impacts
- Experience leading process improvement and optimization initiatives with defined deliverables across multiple stakeholder groups
- Strong written and verbal communication skills, including building executive-ready materials
- Strong organizational skills with consistent attention to detail
- Demonstrated ability to work independently, take initiative, and stay persistent when obstacles arise
- Proven ability to prioritize and problem-solve across concurrent workstreams with demanding timelines
- Strong interpersonal skills with the ability to collaborate effectively across levels and functions
- Proficiency in Microsoft Excel, PowerPoint, Word, Access, and SharePoint
- Travel industry experience
- Experience writing and evaluating operational or procedural content
- Demonstrated ability to handle confidential information with professionalism and discretion
- Comfort operating in a growing, evolving environment with increasing scope and complexity
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 3 years of experience in an operations call center environment
- 2 years of project management experience, including assessing operational change impacts
- Experience leading process improvement and optimization initiatives with defined deliverables across multiple stakeholder groups
- Strong written and verbal communication skills, including building executive-ready materials
- Strong organizational skills with consistent attention to detail
- Ability to work independently, take initiative, and persist when obstacles arise
- Ability to prioritize and problem-solve across concurrent workstreams with demanding timelines
- Strong interpersonal skills and ability to collaborate across levels and functions
- Proficiency in Microsoft Excel, PowerPoint, Word, Access, and SharePoint
- Travel industry experience
- Experience writing and evaluating operational or procedural content
- Ability to handle confidential information with professionalism and discretion
- Comfort operating in a growing, evolving environment with increasing scope and complexity
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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