Place of Posting - Hyderabad (Preferred)
Educational Qualification -B.E /B.Tech / M.Tech
Experience - 2- 5 Years
Manage and support Certification Systems to ensure high availability, stability, and operational readiness of critical certification environments.
Execute and support application deployments, configuration changes, upgrades, and releases across certification platforms.
Monitor system health, performance, and uptime, ensuring timely identification and resolution of technical issues.
Provide end-to-end runtime support and troubleshooting for application, infrastructure, database, and network-related issues.
Coordinate with banks, partners, vendors, and internal stakeholders to ensure smooth execution of certification activities and issue resolution.
Drive major incident management, root cause analysis (RCA), and implementation of preventive and corrective actions.
Implement automation initiatives using scripting, AI tools, and operational automation platforms to improve efficiency and reduce manual effort.
Enhance service reliability through proactive monitoring, trend analysis, capacity planning, and continuous process improvements.
Maintain technical documentation, operational procedures, knowledge repositories, and management reports.
Contribute to the growth and modernization of Certification Systems through innovation, automation, and operational excellence initiatives.
Maintain the application uptime with zero delays, downtimes.
Coordinating and communication with stakeholders on tech related issues, technical standards deviation & solution implementation.
Provide outstanding support to banks and address the technical issues.
Expertise in resolving technical issues.
Drive complex or major incident resolution.
Maintain high availability and uptime of certification systems and environments.
Manage deployments, upgrades, patches and configuration changes.
Provide technical support to banks and partners during certification activities.
Drive resolution of complex technical and runtime issues within SLA.
Coordinate with internal teams, vendors and stakeholders for issue resolution.
Implement automation to reduce manual effort and improve operational efficiency.
Perform proactive monitoring, trend analysis and service improvement initiatives.
Prepare RCA reports and recommend preventive actions.
AI-assisted Operations (AIOps) and Intelligent Monitoring Concepts.
Linux/Unix Administration.
Log Analysis and Root Cause Analysis (RCA).
Database Fundamentals (PostgreSQL/Cassandra, Mardia DB).
Strong Analytical and Problem-Solving Skills.
Shell Scripting (Basic to Intermediate).
Strong understanding of payment systems (UPI, IMPS, AEPS, NFS, RuPay or similar).
Skills Required
- Strong technical expertise in Linux-based environments
- Experience with databases, middleware components, monitoring tools, and enterprise applications
- Knowledge of application deployment, releases, configuration changes, upgrades, and patch implementation
- Experience troubleshooting application, infrastructure, database, network, certificate, and connectivity issues
- Experience with incident management and root cause analysis
- Strong analytical and problem-solving abilities
- Excellent communication, stakeholder management, and coordination skills
- Knowledge of Banking, Payments, FinTech, or Financial Services ecosystems
- Experience with scripting, automation, monitoring platforms, or workflow automation
- Experience supporting audit, compliance, vulnerability remediation, disaster recovery, or business continuity activities
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
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