Senior Associate, Learning and Development, Human resources

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS Tech continues to be a competitive employer in India. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organization by empowering and engaging our employees. We believe that banking is about people.

The HR Learning & Development team at DBS Tech India is seeking a creative and driven Technology Learning Program Manager at a Senior Associate level, who will be responsible for end-to-end strategy and execution of Technology Learning programs, helping deliver our Tech EVP to all employees, in line with our vision of implementing World-class Engineering practices.

Roles and Responsibilities:

Below are the roles and responsibilities (but not limited to):

Learning Business Partner

- Partners effectively with HR and business stakeholdersincluding senior leaders, to deliver business value through learning programs

- Conducts annual and on-going Technology training needs assessment with BU Heads / HRBPs, ensuring business outcomes and metrics are explicitly defined

- Proposes outcome-focused learning solutions with objectives and mode of delivery (Blended / Online / Classroom)

- Oversees procurement and vendor management in collaboration with dedicated procurement and vendor management team

- Interacts with internal SMEs and external trainers to design the curriculum; course and assessments (formative and summative)

- Manages the learning journeys and learner experience; governs the completion of all DBS Tech Academy Learning Roadmaps (courses, badges, certifications)

- Oversees execution of the award-winning Campus Hire Onboarding program

- Innovates to make learning joyful and impactful

- As a senior team member, brings in industry perspectives, trends, best practices, works actively to change the game

- Exemplifies the desired culture and philosophy of DBS Tech India

Facilitation (In person, Virtual & Hybrid)

- Facilitate New Employee Orientation along with senior team members and leaders

- Facilitate the Campus Hire Onboarding Program and other allied programs

- Design and deliver custom solutions in Professional/Leadership Development/Domain/Technical (in consultation with the Vendor Partners where required)

Learning Operations & Governance

- Vendor Management (identification, evaluation, aid-empanelment, purchase order-invoice-payment governance)

- Work closely with all internal teams for the smooth execution of training program

- Ensure training records are updated for audits and metrics reported monthly

- Explore automation, data-driven and digital approaches to augment learning operations

Qualification / Skills

- Graduate/post-graduate with a minimum of 6 years in learning and talent development

- Experience in conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Deliver, Evaluate

- Hands-on in Content Curation, exposure to digital learning ecosystems

- Excellent Classroom Management and Facilitation Skills delivering programs

- Ability to manage vendor relationship including vendor cost and KPI management

- Communicate effectively at all levels (both internally and externally); ability to work and influence Team members/ Stakeholders across different sites globally

- Analyze large volume of data points, identifying issues and recommend solutions (good command over MS Excel)

- Superior judgment, diplomacy, and tact, with a willingness to speak up amid adversity

- Working knowledge of data & analytics tools such as Qlikview/Power BI/Google Data Studio/Tableau

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