Synapticure is the largest, most comprehensive specialty care and life sciences company in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care and the research paradigm for conditions like Alzheimer's, Parkinson's, and ALS in all 50 states.
Our business is powered by two connected engines.
The CARES Engine (Clinical Operations)
A scalable, 50-state virtualized clinical network providing timely access to expert neurologists and cutting edge treatments with wraparound care coordination and behavioral health support. Our team creates personalized care plans focused on education and empowerment, connecting patients with a multidisciplinary team of subspecialty neurologists, geriatricians, psychologists, and care coordinators who collaborate to deliver comprehensive care.
The CURES Engine (Research & Innovation)
Leveraging our deeply engaged, well characterized national patient cohort, CURES partners with life science, pharma, biotech, and medical device companies to accelerate the development of neurodegenerative treatments, spanning discovery stage lab services, clinical trial services, and real world evidence data and analytics.
Partnering with providers, health plans, and life sciences companies, including CMS' GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases.
About the Role
- Support the end-to-end implementation process for new strategic partnerships, contributing to successful launches across multiple concurrent projects
- Own discrete workstreams or phases within larger implementation programs, under the guidance of the Director of Strategic Operations and Implementation
- Coordinate timelines, milestones, and dependencies across clinical, product, data, operations, finance, and marketing teams
- Maintain detailed project plans, ensuring tasks, owners, and deadlines are clearly defined and actively tracked
Identify risks, blockers, or delays and escalate proactively with recommended solutions - Support PMO operations by maintaining implementation trackers, dashboards, and documentation
- Prepare regular status updates and materials for internal and partner-facing meetings
- Track implementation metrics and progress against launch milestones
- Ensure accurate documentation of decisions, risks, action items, and follow-ups across workstreams
- Assist in preparing executive-level summaries and launch readiness reviews
- Execute against established implementation playbooks, templates, and tools
- Contribute to the refinement of implementation processes by identifying inefficiencies, gaps, or opportunities for improvement
Document partner-specific workflows, requirements, and learnings to support future scalability - Help ensure consistency and quality across implementations while accommodating partner-specific needs
- Support as implementation contact for partners, supporting clear communication and timely follow-up
- Coordinate meetings, agendas, and materials for partner working sessions
- Collaborate with partner clinical, operational, and technical stakeholders to support workflow alignment and readiness
- Capture partner feedback and surface insights to the Director of Implementation and cross-functional teams
- Support a smooth transition from implementation to steady-state account ownership post-launch Minimum Qualifications
- 2-4+ years of experience in healthcare implementation, customer success, operations, or project management.
- Experience working in healthcare or health tech environments, with exposure to provider, payer, pharmaceutical, or value-based care models.
- Organizational skills with the ability to manage multiple workstreams simultaneously.
- Experience working cross-functionally and coordinating with internal and external stakeholders.
- Written and verbal communication skills. Preferred Qualifications
- Proactive, execution-oriented mindset with a willingness to take ownership of assigned workstreams.
- Experience supporting implementations involving EHRs, data integrations, or clinical workflows.
- Familiarity with project management tools and techniques (e.g., Jira, Asana, Smartsheet, Monday, dashboards, trackers, workflow diagrams, Gantt charts, risk registers).
Synapticure is seeking a Senior Associate, Implementation to support the successful onboarding and rollout of strategic partnerships with ACOs, health systems, health plans, pharmaceutical and life sciences companies. This role plays a critical part in ensuring new partnerships launch smoothly, on time, and with a strong foundation for long-term success.
Reporting to the Director, Implementation & Strategic Operations, you will support multiple concurrent implementations by coordinating cross-functional workstreams, managing detailed project plans, and serving as a point of contact for internal teams and external partners. The ideal candidate is highly organized, has experience leading cross-functional implementations, is skilled in developing strong collaborative relationships with internal stakeholders, and is comfortable working in a fast-paced environment with a geographically distributed team.
The Day-to-DayImplementation & Project Execution
Program Management & Reporting Support
Process & Documentation Support
Partner & Stakeholder Coordination
Compensation
We are a remote-first company. While our team is located all across the United States, these core principles tie us together around a common identity:
- Relentless focus on patients and caregivers: We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease: Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and hope.
- Seek to understand, and stay curious: We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity: We are energized by the importance of our mission and maintain a strong bias toward action.
Full time employees are eligible for:
- Remote First: Work from anywhere in the 50 United States, with home office technology provided.
- Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.
- Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.
- Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).
- Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.
Synapticure is an equal opportunity employer and a remote-first workplace. We believe that embedding equity, inclusion, compliance, and operational excellence across all aspects of our employee lifecycle directly reflects our core values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications.
At this time, Synapticure is unable to provide work visa sponsorship.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
Skills Required
- 2–4+ years of experience in healthcare implementation, customer success, operations, or project management
- Experience working in healthcare or health technology environments
- Exposure to provider, payer, pharmaceutical, or value-based care models
- Ability to manage multiple workstreams simultaneously
- Experience coordinating with internal and external stakeholders cross-functionally
- Strong written and verbal communication skills
- Proactive, execution-oriented mindset and willingness to own assigned workstreams
- Experience supporting implementations involving EHRs, data integrations, or clinical workflows
- Familiarity with project management tools and techniques, including Jira, Asana, Smartsheet, Monday.com, dashboards, trackers, workflow diagrams, Gantt charts, or risk registers
What We Do
For decades, patients and caregivers have experienced firsthand that only a select few ALS patients have access to the best clinics, testing and treatment options. We were told not to waste our time trying to understand our particular version of ALS but instead accept a care system and generic therapies that did nothing to change the outcome of the disease. Like cancer before, a better way is now possible for all ALS patients. Thanks to advances in science, technology and computational analytics we are beginning to be able to identify and treat each patient’s unique disease. Synapticure was built by leading patient and caregiver advocates alongside leading ALS clinicians, biotech executives and telemedicine executives to bring the ALS care and treatment experience into the 21st century.
