Senior Associate, HR Operations and Payroll

Your day-to-day activities:

• Process payroll and payroll-related transactions accurately and on schedule, supporting employees and contractors across the LATAM & U.S., including regular payroll cycles, off-cycle payments, adjustments, deductions, medical leaves (USA and Costa Rica) and final pay calculations where applicable.
• Maintain employee payroll and HR data in HRIS and payroll systems, ensuring records are complete, accurate, and up to date throughout the employee lifecycle.
• Review timesheets, pay changes, bonuses, commissions, leave entries, garnishments, and tax withholdings to ensure proper processing and compliance.
• Draft, review, track, and manage employment-related contracts and agreements, including offer documentation, contractor agreements, amendments, and other people-related records for the U.S. Costa Rica and LATAM in partnership with internal stakeholders.
• Support payroll and HR operations compliance by helping monitor applicable wage, tax, and employment requirements and coordinating with internal or external partners as needed across the LATAM & U.S..
• Respond to employee and manager questions related to pay, timekeeping, deductions, direct deposit, and HR operational processes with clarity and professionalism.
• Coordinate onboarding and offboarding operational tasks, including employee documentation, system updates, status changes, and payroll-related setup or closeout activities.
• Partner with HR, Finance, and other internal stakeholders to reconcile payroll data, support audits, prepare standard reports, and resolve discrepancies in a timely manner.
• Protect confidential employee and compensation information by following internal controls, privacy standards, and data handling best practices.
• Identify opportunities to improve payroll and HR operations workflows, strengthen documentation, and support process automation or system enhancements.
  
• As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company.

You’re a perfect match if you have:

• 5–8 years of experience in payroll, HR operations, people administration, or a closely related field.
• Hands-on experience supporting U.S. payroll and coordinating payroll or people operations processes in LATAM, preferably in a multi-state and multi-country environment.
• Working knowledge of payroll regulations, wage and hour practices, tax withholdings, deductions, and payroll compliance requirements.
• Experience using HRIS and payroll platforms such as BambooHR, TriNet or similar systems.
• Strong proficiency in Microsoft Excel and comfort working with data validation, reconciliations, and reporting.
• High attention to detail, strong organizational skills, and the ability to manage deadlines with accuracy.
• Excellent written and verbal communication skills with a customer-service mindset and the ability to handle sensitive information with discretion.
• Professional proficiency in both English and Spanish, with the ability to communicate clearly and effectively with employees, managers, and partners across the U.S. and LATAM.
• Bachelor’s degree in human resources, Business Administration, Accounting, Finance, or a related field preferred; equivalent practical experience may be considered.
• This role requires travel for up to 5% of work-time.
• This role requires support of the business hours, 8 am to 5 pm EST.
  

About
Newfire Global Partners is a leading custom software development company that specializes in working on complex problems. With a strong focus on meeting the unique needs of each organization, they connect clients with local leaders and trusted remote teams to deliver exceptional IT services and software development solutions. Their range of expertise spans various domains, including Data & Analytics, AI/ML, Software Engineering, Product Management, and Marketing. By leveraging recent innovations in artificial intelligence, Newfire Global Partners ensures that their clients can transform the new normal into a competitive advantage. Through their advisory services, experienced leaders guide businesses through transformations and de-risk operations throughout the entire lifecycle. They also offer talent augmentation, bringing together highly skilled professionals from multi-disciplinary teams to support software, product, and marketing needs. Newfire Global Partners is committed to providing excellent service and driving client growth. Their team of industry experts works closely with organizations, whether it's driving transformation, building from scratch, or getting things done efficiently. Trusted by VC & PE firms, established businesses, and startups, Newfire Global Partners is proud to be a reliable partner in various industries, including healthcare, enterprise, and fintech. Partner with Newfire Global Partners today and unlock the expertise that accelerates success.