Senior Associate, GCC Services Business Operations

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Hiring Remotely in Buenos Aires, Ciudad Autónoma de Buenos Aires, ARG
Remote
Cloud • Hardware • Internet of Things • Other • Software • Utilities
Ciena is a networking systems, services, and software company.
The Role

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

  • Assist a global services organization manage 3rd party costs
  • Perform monthly financial close-outs in alignment with Ciena accounting. Ensure proper accounting across service delivery cycles
  • Collaborate with management & program leaders to meet financial goals
  • Ensure accurate results reporting for internal control & project management
  • Verify service delivery entitlement & cost alignment
  • Apply strong communication skills across teams to ensure project schedules & business objectives are met
  • Optimize cost management processes
  • Maintain and update metrics in Salesforce and Kantata for service projects

The Must Haves

  • Bachelor’s degree in a related field with 2-5 years of relevant experience, or equivalent education and experience.
  • Familiarity with procurement processes, including PO creation and cost management.
  • Proven ability to meet monthly and quarterly financial cycle deadlines.
  • Strong critical and analytical thinking, organizational awareness, and problem-solving skills.
  • Hands on knowledge dealing with service entitlements. The ability to navigate through multiple business applications for determination.
  • High level of proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
  • Experience in cross-functional team environments.
  • Strong communication and organizational skills.

Nice to Haves

  • Understanding of budget management and attaining margin targets.
  • Salesforce experience
  • Experience in creating Power BI reports
  • Background in process optimization and project management

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.

  • Fair & Transparent Compensation Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
  • Healthcare Strength Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
  • Leave & Time Off Breadth Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.

Ciena Insights

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The Company
HQ: Hanover, MD
9,561 Employees
Year Founded: 1992

What We Do

Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f

Why Work With Us

We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.

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