Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
Entry to mid level experience as an End User Technology Services professional with experience in applications, systems and hardware.
Responsibilities
Data Center/Office Expansion Support
Executes against documented plan
Orders and installs new equipment
Resolves issues and/or escalates issues to manager or Data Center construction/project manager
Travels to sites, as necessary
System Audits
Audit remediation, per instructions
Escalates issues for resolution with vendor
End User Support (outside of Tickets, often individual)
Tech bar support at the office
Ad hoc, real-time, EA and employee support to troubleshoot a wide range of issues including but not limited to, hardware and software issues
Software Installations, Packaging and Deployment
Responsible for single or individual package deployment and software installations, confirming successful deployment/installation with user
Partners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr Staff
Ticket Triage and Resolution (event, incident, request)
Tier 2 ticket triage
Resolves majority of more complex issues and requests within Tier 2 scope (per list of pre-defined work categories), escalating as necessary
Responsible for following equipment legal hold procedures
Meets or exceeds 90%+ SLA compliance for ALL user requests
Meets or exceeds 90%+ customer satisfaction for ALL user requests or issues
Application Administration
Internal GTS Staff Training
Responsible for training more junior Associates
Hardware Deployment, Installation and Certification
Responsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripherals
Qualifications
Dutch speaking
Proven years experience
Associate's degree preferred
A+ and MCDST certification preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Top Skills
What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
