As the Product Manager, you will have the opportunity to define the platform roadmap and make a direct contribution to the success of our company. You will have a real passion for using scientific methods and technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.
Responsibilities- Collaborates closely with developers, Product Professionals, and other 'Electronic Fulfillment Platform (EFP)' team members to break down Features into User Stories, define acceptance criteria, and ensure the test plan will result in a high-quality platform.
- Prioritizes the scrum team's backlog in collaboration with the Product Manager and other impacted teams, working to remove impediments.
- Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures.
- Participates in Agile ceremonies and ensures the scrum team has everything they need to deliver.
- Identifies opportunities to make our platform more valuable to our stakeholders through streamlining adoption and documentation of new capabilities.
Develops deep understanding of the problems our stakeholders are trying to solve and the challenges in acquisition.
Critical Factors to Success (Outcome Driven):
- Build and Leverage the In-house products that support best-in-class model implementation controls and pipelines.
- Develop new and maintain existing capabilities innovation & resultant business growth by applying existing & emerging technologies to deliver against customer goals
- Collaborate with Colleagues across Credit Risk, Fraud Risk and Ops Risk to understand their business needs and build roadmap for building the right controls and tools to facilitate seamless model implementation journey.
- 2- 4 years experience in a Product Management or Analyst role writing stories, acceptance criteria, business flows, and developing test strategies.
- Recent experience prioritizing work for a scrum team and making difficult tradeoffs in an Agile environment.
- Excellent listening and communication skills to effectively communicate complex ideas and information across a broad range of stakeholders
- Collaboration and leadership skills that help this person navigate cross-functional teams and build relationships, to influence decisions and deliver on shared objectives.
- Great organization skills to balance answering questions and responding to needs of various stakeholders while continuing to drive delivery.
- Experience in Platform metrics like scalability, easy adoption, increase velocity, reduced time to market, availability, performance, etc. is a plus.
- Experience with range of impact (multiple markets/use cases), roadmap & prioritization, long-term strategic vision of the platform is a plus.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 2-4 years experience in Product Management or Analyst role
- Experience prioritizing work for a scrum team
- Excellent listening and communication skills
- Collaboration and leadership skills
- Great organization skills
- Experience with platform metrics is a plus
- Experience with multiple markets/use cases is a plus
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
