Senior Associate -Digital Learning

Job Purpose:

Primary purpose of the role is to provide LMS administration support for SuccessFactors Learning and transactional processes associated with GSK’s Learning Experience platform (Blend LXP/SAP Jam).

Responsibilities:

• Ownership of service tickets to deliver on training administration transactional processes for SuccessFactors Learning for the following activities:

  • Creation and lifecycle management of SuccessFactors learning entities (e.g. Items, Curricula, Instructors etc)

  • Assignment and removal of learning entities

  • Mark learning complete

  • Creation of and lifecycle management of Assessments (quiz and exams)

  • Reporting of learning records using standard reports from SuccessFactors Learning

  • Create user accounts for myLesson (GSK’s external version of SuccessFactors Learning)

  • Execution of monthly/quarterly governance transaction processes

• Delivery of the above activities according to agreed SLAs and quality standards

• Ownership of service tickets to deliver on administration transactional processes for Blend LXP/SAP Jam for the following activities:

  • Loading of non-SuccessFactors learning content through standard templates

  • Execution of monthly/quarterly governance transaction processes as directed by KGC Technology Manager

• Delivery of the above activities according to agreed SLAs and quality standards 

• Work on updating the Myskill capability model by either creating a new model or reviewing the current cycle for updates.

• Identify and implement necessary workarounds to minimize risk and avoid deviations.

• Support SMEs with monthly quality check activities (for experienced associates).

• Create customized reports and dashboards as requested by BUs, including compliance and other periodic reports.

• Assist the L2 myLearning Tech Team in testing myLearning releases and other applications (e.g., AIR portal, Easygenerator).

• Support KGC service tasks, including the creation and management of groups/sub-groups.

• Deploy multiple language versions of courses using the language selector framework.

• Test and deploy multiple language versions of R&U/online content courses in the new R&U template in collaboration with the DLT Team.

• Serve as the primary point of contact for bulk myLesson user account creation and external item creation.

• Monitor bot performance, identify execution errors, and report issues to relevant stakeholders.

Experience required: 2- 4 yrs

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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